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Pet Aqua Reviews Summary

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Pet Shops | Liverpool

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140 Aigburth Rd, Dingle, Liverpool L17 7BR

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pet Aqua?

As of Jul 14, 2024, 68 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Pet Aqua's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

prices are so affordable

owner is lovely and knowledgeable

lovely and helpful

so much cheaper than other places

very friendly and helpful

healthy looking fish

kind and very helpful

always helpful whenever I go in

fast, friendly service

good range

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Pet Aqua's customer reviews analysis

Petaqua presents a strong reputation as a pet shop that prioritizes animal care and customer service. Customers consistently note the owner's knowledge and helpfulness, often comparing Petaqua favorably to larger pet store chains. A clear theme is the shop’s affordability and variety of supplies, catering to a wide range of pet needs. The positive impact on customers is evident from repeated statements about the owner's attentive behavior, willingness to share tips and advice on pet care, and thorough explanations. Notably, the animals' well-being appears to be a central aspect of the shop's operation, as customers frequently mention the good condition and happiness of the animals. Despite its smaller size relative to big-brand competitors, Petaqua seems to leave a significant impression on its clientele through personalized experiences and meaningful engagements.

Positive Feedback

Petaqua's positive aspects are robust, centered around the exceptional quality of customer interaction and attention to animal care. Customers praise the store for its cleanliness and well-presented appearance, as well as the apparent happiness and good health of the animals. The affordability of items and the variety of products available - despite the shop's smaller footprint - form another positive aspect, offering value and accessibility to customers. The owner's expertise and readiness to assist are recurrent points of commendation, enhancing customer education on pet care. Furthermore, the local, independent charm of Petaqua seems to resonate strongly with its patrons, fostering a loyal customer base willing to support and return to the business.

Concerns and Threads

While the data provided does not directly highlight critical negative aspects, there are subtle indications that could be perceived as slight drawbacks by some customers. The reference to Petaqua not being the cheapest despite its overall affordability suggests that while competitive, it may not always be the most cost-effective option available. Additionally, the emphasis on it being a smaller establishment might imply limitations in size and scale, which could impact the range of products and services offered when compared to larger competitors. Although these negatives are not prominently featured in the feedback, they could influence prospective customers who prioritize budget or a more extensive selection over the personalized attention and local business charm that Petaqua provides.

Frequently asked questions about Pet Aqua

What kind of products can I find at Petaqua?

Petaqua offers a wide range of pet supplies under one roof, catering to various pet needs including items for cats, dogs, fish, and birds. From food to toys, customers highlight the variety and affordability of the store’s stock.

Can I receive knowledgeable advice on pet care at Petaqua?

Yes, multiple reviews commend the owner's expertise and willingness to share detailed advice and care instructions, especially for fish and birds. Petaqua is noted for personalized service and education on responsible pet ownership.

Is Petaqua comparable to larger pet store chains?

Customers frequently rate Petaqua more favorably than big-brand pet shops, citing the personal attention, competitive pricing, and well-cared-for animals despite being a smaller local business. The shop offers an independent and local shopping experience that many find valuable.

Recent customer reviews and testimonials for Pet Aqua

Pet Aqua
Ash S
5-Star
11 months ago
Visited the store this week, everything you could possibly need under one roof, prices are so affordable and all animals are cared for, owner is very knowledgeable and helpful with all questions.
Pet Aqua
Josh Hills
5-Star
a year ago
Much better than Pets at Home, owner is lovely and knowledgable, store is well stocked and animals seem happy as Larry
Pet Aqua
Katie Chidlow
5-Star
a year ago
Lovely little shop, very clean and well presented. It's clear the fish and birds are well looked after. We came in for a budgie and the gentleman who owns the shop was so lovely and helpful, even stopping to talk to my 3 year old. We ended up coming away with two budgies and we've only had them a day but we already love them! Will most certainly be coming back again for food and toys.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Pet Aqua's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Pet Aqua

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
68
reviews
Excellent
Good
Average
Fair
Poor
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