Just Dogs Reviews Summary

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Pet Shops | Edinburgh

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14 Deanhaugh St, Edinburgh EH4 1LY

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Just Dogs?

As of Jul 14, 2024, 162 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Just Dogs's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Just Dogs's customer reviews analysis

The overall company reputation for Just Dogs is overwhelmingly positive based on customer reviews. These reviews portray an image of a business that prioritizes customer satisfaction through its delivery of excellent service, wide and unique product selection, and a remarkable in-store experience. First-time and return customers alike express gratitude for the knowledgeable and accommodating staff, as well as the bespoke attention dogs receive during visits, which fosters a welcoming atmosphere. Customers particularly highlight the store's efficient response to inquiries and issues, reflecting a dedicated customer service ethic. Even in scenarios involving returns or order mix-ups, the company's professional handling ensures maintained customer confidence and loyalty. Moreover, the range of well-priced products and the staff's helpful guidance in product selections, such as fitting dog harnesses, contribute to a trustworthy and consistent brand image.

Positive Feedback

Key positive aspects of Just Dogs emerge from customer feedback, pointing towards a dedicated and knowledgeable staff that enhances the overall experience. Staff friendliness and their familiarity with pets and pet products appear to make a significant impression on customers. The staff's willingness to provide extras, such as samples of sausages for pets, reflects their customer-centric approach. Furthermore, the rapid dispatch of quality and reasonably priced products, alongside impressive in-store services like assistance with fitting harnesses, adds to the store's favorable regard. Fast delivery service and proactive resolution of customer complaints exemplify the brand's commitment to customer service excellence and reliability.

Concerns and Threads

The analysis of customer reviews reveals minimal negative feedback for Just Dogs. Occasional order mix-ups are mentioned; however, it's noteworthy that such incidents are swiftly and professionally resolved, which diminishes the potential negative impact. While not directly highlighted in the reviews, it could imply that operational mishaps are rare and not a significant detractor from the overall positive customer experience. The lack of mention of any consistent pattern of dissatisfaction suggests that negative experiences with Just Dogs are exceptions rather than the rule.

Frequently asked questions about Just Dogs

What can I expect in terms of customer service when there is an issue with a product I purchased from Just Dogs?

Based on customer reviews, you can expect a high level of customer service from Just Dogs. They are known for handling returns and order issues promptly and professionally, ensuring customer satisfaction remains intact.

Does Just Dogs offer assistance with product selection and fitting?

Yes, Just Dogs staff are known to be very helpful and knowledgeable, offering personal assistance with product selections and fittings, such as ensuring proper harness fit for your dog's comfort and safety.

How does the delivery service of Just Dogs rate in terms of speed and reliability?

Customers report that Just Dogs offers fast and reliable delivery service. Orders, including specialty items like dog treats, are dispatched swiftly and arrive as expected, often by the next day.

Recent customer reviews and testimonials for Just Dogs

Just Dogs
Craig Wilkinson
5-Star
6 months ago
Great selection and very friendly and well informed staff. Our Geordi always gets a wee bit of sausage (when he sits nice) and we always feel welcome.
Just Dogs
Judith Cooke
5-Star
5 months ago
Excellent service, fast delivery , and incredibly helpful over an item we had to return, nothing was to much trouble , and our dog now has some well fitting protection booties for his very strange paws 🐾 👍🐶🐾
Just Dogs
Jac Falconer
5-Star
4 months ago
First time visiting there with my friend coming from Fife, we bought dog toys. Various of dog food or treat. Plenty of other stuff. We will be back when we back in Stockbridge.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Just Dogs's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Just Dogs

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
162
reviews
Excellent
Good
Average
Fair
Poor
More details

About Just Dogs

Pet Shops
Retailer for natural dog foods, accessories and supplies, also offering training and health advice.
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