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Pets At Home Baguley

Pets At Home Baguley Reviews Summary

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Pet Shops | Manchester

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Brookway Retail Park, Altrincham, Greater, Manchester M23 9BL

Trustguide Rating

TrustScore®
A+
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pets At Home Baguley?

As of Jul 14, 2024, 500 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Pets At Home Baguley's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Pets At Home Baguley's customer reviews analysis

The general impressions from the reviews of Pets at Home Baguley suggest a dichotomy in customer experience. On the one hand, many customers have reported positive interactions with staff who are frequently described as friendly, helpful, and knowledgeable. These staff members are praised for providing assistance with purchases and for offering information on pet care, contributing to a satisfying customer experience. On the other hand, there are notable instances of customer dissatisfaction stemming from negative interactions with staff perceived as rude or dismissive, as well as logistical issues such as blocked aisles and inconsistent policies on reserving items. The recurrence of comments on the store's cleanliness and stock variety points to a well-maintained retail environment, while instances of poor service and perceived disrespect highlight areas in need of improvement.

Positive Feedback

Positive customer feedback for Pets at Home Baguley emphasizes several aspects that contribute to a favorable shopping experience. The store is commended for its cleanliness and the wide range of products available, catering to a variety of pets' needs. Staff generally receive recognition for their politeness, eagerness to help, and in-depth knowledge of pet care, which customers find valuable and reassuring. Particularly appreciated are the engaging and educational Pet Pals workshops and the provision of opportunities for children to interact with the animals. These elements combine to create an atmosphere that customers describe as enjoyable and conducive to repeated visits.

Concerns and Threads

Negative aspects of customer experience at Pets at Home Baguley include troubling interactions with certain staff members, perceived by some customers as arrogant, rude, and lacking in manners. A recurring complaint describes customers feeling belittled or targeted during interactions, particularly when questioning store policies or procedures. Additionally, logistical issues such as aisles blocked by pallets, leading to inaccessible products, and inconsistency in reserving items for customers, have caused frustration and disappointment, detracting from the overall shopping experience.

Frequently asked questions about Pets At Home Baguley

Can Pets at Home Baguley reserve items for customers over the phone?

The ability to reserve items over the phone at Pets at Home Baguley seems to vary; some customers report successfully having items put aside, while others have been informed that the store does not offer this service. It may be best to contact the store directly for the most accurate information regarding their current reservation policy.

Are there opportunities for children to interact with animals at the Pets at Home Baguley store?

Yes, the Pets at Home Baguley store offers Pet Pals workshops, where children can learn about and interact with small animals under staff supervision. Additionally, there are times scheduled for animal feedings that children can observe.

Do the staff at Pets at Home Baguley have adequate knowledge about pet care?

Many reviews commend the staff at Pets at Home Baguley for their knowledge and helpfulness regarding pet care. While most customer feedback reflects positive experiences with informed staff, there have been isolated incidents where staff competence was questioned.

Recent customer reviews and testimonials for Pets At Home Baguley

Pets At Home Baguley
hanson pereira
1-Star
3 months ago
I had visited this store multiple times previously and had done multiple purchases. However my last experience left me feeling targeted and horrible! The guy who was supposed to give me the fishes which I had picked would try his best to belittle me and act as if I knew nothing about fishes. Even though I have been fish keeping and breeding for over 20 years now. When I was asked to give contact details, I asked him that it’s my 5th time visiting the store and why is it that I have give my personal details to the nth detail every time and how does the system not have the details already (when my name/number was entered). I was told either give the details that was asked or go to some other shop. There were several other customers but noticed that this behaviour was only towards me. I couldn’t believe how badly I was treated and still left with the purchase unfortunately. I get it you want the pets to go to good homes but this behaviour is appalling! Would never ever visit the store again!
Pets At Home Baguley
Irina Ka
1-Star
a year ago
My first time in this pet shop. Can't find a fault. I entered the shop, straight away I was asked if I was ok and what am I after. Sales assistant helped me to pick what I needed. Till stuff was friendly and polite. Excellent. It was fast and easy. No pressure etc. Well stocked up shop for all your pet needs.
Pets At Home Baguley
Rachael Owens
1-Star
10 months ago
Wasn't great ..the last 2 times I visited the baguley store I couldn't get my cat food as the Isle was blocked with pallets...its a shame. They obviously need more storage space in the store 🙄 sort it out Pets @ Home!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pets At Home Baguley's customers had a positive experience.

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Pets At Home Baguley

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
500
reviews
Excellent
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Poor
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About Pets At Home Baguley

Pet Shops
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
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