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Pets At Home Baguley Reviews

Rated 4.2 based on 500 Reviews

Pet Shops in Manchester

Brookway Retail Park, Altrincham, Greater, Manchester M23 9BL

Published on
July 14, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Pets At Home Baguley's customers had a positive experience.

Positive
80%
Neutral
Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pets At Home Baguley?

Trustguide extracts key phrases from reviews about Pets At Home Baguley and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 500 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Pets At Home Baguley's publicly available reviews View source

hanson pereira rated Pets At Home Baguley 1 stars
3 months ago
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I had visited this store multiple times previously and had done multiple purchases. However my last experience left me feeling targeted and horrible! The guy who was supposed to give me the fishes which I had picked would try his best to belittle me and act as if I knew nothing about fishes. Even though I have been fish keeping and breeding for over 20 years now. When I was asked to give contact details, I asked him that it’s my 5th time visiting the store and why is it that I have give my personal details to the nth detail every time and how does the system not have the details already (when my name/number was entered). I was told either give the details that was asked or go to some other shop. There were several other customers but noticed that this behaviour was only towards me. I couldn’t believe how badly I was treated and still left with the purchase unfortunately. I get it you want the pets to go to good homes but this behaviour is appalling! Would never ever visit the store again!
Irina Ka rated Pets At Home Baguley 1 stars
a year ago
My first time in this pet shop. Can't find a fault. I entered the shop, straight away I was asked if I was ok and what am I after. Sales assistant helped me to pick what I needed. Till stuff was friendly and polite. Excellent. It was fast and easy. No pressure etc. Well stocked up shop for all your pet needs.
Rachael Owens rated Pets At Home Baguley 1 stars
a year ago
Wasn't great ..the last 2 times I visited the baguley store I couldn't get my cat food as the Isle was blocked with pallets...its a shame. They obviously need more storage space in the store 🙄 sort it out Pets @ Home!!

Reviews Summary

The general impressions from the reviews of Pets at Home Baguley suggest a dichotomy in customer experience. On the one hand, many customers have reported positive interactions with staff who are frequently described as friendly, helpful, and knowledgeable. These staff members are praised for providing assistance with purchases and for offering information on pet care, contributing to a satisfying customer experience. On the other hand, there are notable instances of customer dissatisfaction stemming from negative interactions with staff perceived as rude or dismissive, as well as logistical issues such as blocked aisles and inconsistent policies on reserving items. The recurrence of comments on the store's cleanliness and stock variety points to a well-maintained retail environment, while instances of poor service and perceived disrespect highlight areas in need of improvement.
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Frequently Asked Questions About Pets At Home Baguley

Can Pets at Home Baguley reserve items for customers over the phone?

The ability to reserve items over the phone at Pets at Home Baguley seems to vary; some customers report successfully having items put aside, while others have been informed that the store does not offer this service. It may be best to contact the store directly for the most accurate information regarding their current reservation policy.

Are there opportunities for children to interact with animals at the Pets at Home Baguley store?

Yes, the Pets at Home Baguley store offers Pet Pals workshops, where children can learn about and interact with small animals under staff supervision. Additionally, there are times scheduled for animal feedings that children can observe.

Do the staff at Pets at Home Baguley have adequate knowledge about pet care?

Many reviews commend the staff at Pets at Home Baguley for their knowledge and helpfulness regarding pet care. While most customer feedback reflects positive experiences with informed staff, there have been isolated incidents where staff competence was questioned.

About Pets At Home Baguley

Pet Shops
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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