The overall company reputation of Pets at Home Leeds Kirkstall appears to be a mix of satisfaction and discontent among customers. Positive experiences cite the staff's efficiency, friendliness, and helpfulness, particularly in advising on pet care for new owners. However, several negative experiences have been reported that may impact the company's reputation, such as allegations of poor animal care, perceived rudeness from a new manager, and unsatisfactory grooming department conditions. The discontent revolves largely around customer service and operational aspects, including cleanliness and staff interactions. There is also frustration expressed regarding the sale of pets and the conditions of live animals in the store. The inconsistency in service, as reflected by contrasting reviews, suggests an operational variability that could be detrimental to the company's public image.
Customer feedback about Pets at Home Leeds Kirkstall highlights several positive aspects. Staff members are often praised for being efficient, fast, and friendly, which facilitates a pleasant shopping experience. A specific commendation was given to an employee nicknamed 'Ginger Tom' for providing comprehensive pet care advice, alleviating customer stress, and offering exceptional service. Positive experiences also note the ease of parking and the store's environment as inviting. These aspects, when noted in reviews, contribute to a perception of a proactive and customer-oriented store which can be crucial in attracting repeat business.
Key negative feedback from customers of Pets at Home Leeds Kirkstall focuses on several critical issues. The grooming department has been described as filthy, lacking cleaning between services, and with staff appearing idle amidst disarray. Concerns about animal care have also been voiced, ranging from the conditions in which small animals are kept to contentious interactions over fish sales, creating an impression of questionable ethical practices. In addition, a new manager has been specifically singled out as being rude, enough to deter long-time patrons from returning. These negative aspects are significant as they not only reflect on customer service and operational effectiveness but also on the brand's commitment to animal welfare and professional conduct.
Reviews suggest that the staff have varying degrees of pet care knowledge, with specific employees praised for providing excellent advice, while others have been critiqued for their lack of expertise in selling compatible fish.
Recent feedback indicates that the grooming department's cleanliness is a concern, with reports of hair from different dogs being left on the floor and insufficient cleaning between grooming sessions.
Customer service experiences are mixed, with some customers appreciating the friendly and efficient assistance while others encountered issues with staff behavior, including a manager perceived as rude, and a less accommodating approach to pet sales.
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
