The reviews of Pets at Home Pollokshaws illustrate a store that presents a generally positive customer experience intertwined with certain operational challenges. The store is commended for its spacious layout and comprehensive choice of products for pets, particularly in the cat supplies range. The expertise and friendliness of the staff are frequently mentioned positively, highlighting their helpfulness and knowledge, as well as their compassion and care within the veterinary services offered. Customers appreciate the presence of services such as 'click and collect', which add to the convenience of shopping. However, customers have reported concerns regarding staff proficiency with checkout systems, which suggests a need for better training or more experienced personnel at the tills. Additionally, a notable segment of customers have experienced inventory issues, particularly in the dog food section, which has caused inconvenience for those seeking specific products or wishing to explore a wider selection, such as raw dog food options.
Positive customer feedback for Pets at Home Pollokshaws centers around the pleasant shopping environment, appreciative of the store's spaciousness and the broad selection of pet products available. Notably positive experiences stem from interactions with the staff, who are frequently described as friendly, knowledgeable, and particularly compassionate when performing veterinary services. Highlighted by recognition of exceptional customer service, the staff's dedication to animal wellbeing is praised, exemplified by anecdotes of caring treatment during pet medical procedures like vaccinations and neutering. Additionally, the convenience of ancillary services like 'click and collect' adds to the customer satisfaction, and specific employees have been singled out for their outstanding assistance with product fittings and offering guidance within the store.
Key negative feedback from customers of Pets at Home Pollokshaws reflects concerns related to staff capabilities and product availability. In terms of personnel, there seems to be a recurring issue with the proficiency of the staff at the checkout tills, with reports of employees appearing inexperienced and facing difficulties in handling transactions smoothly. This has resulted in increased wait times and a degree of frustration for customers. Moreover, customers have voiced dissatisfaction with the store's selection of dog food products, indicating either a disparity in stock levels or a lack of variety, thus failing to meet some customer expectations. There are instances where customers had to seek products elsewhere due to these inventory shortages. In addition, albeit mentioned humorously, the presence of pet waste near the store entry has negatively impacted the store's ambiance for some shoppers.
Yes, Pets at Home Pollokshaws offers a broad range of cat supplies, as indicated by the customer reviews praising the variety in the cat food section.
The staff at Pets at Home Pollokshaws are generally considered friendly and knowledgeable, able to assist customers with product inquiries, especially in the vet service where they are noted for their compassionate care.
Some customers have reported a lack of variety and occasional stock issues with dog food products, particularly with specific brands and raw dog food options.
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
