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Pets At Home Fort Kinnaird
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Pets At Home Fort Kinnaird Reviews Summary

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Pet Shops | Edinburgh

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Fort Kinnaird Retail Park, Newcraighall Rd, Edinburgh EH15 3RD

Trustguide Rating

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A+
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pets At Home Fort Kinnaird?

As of Apr 14, 2024, 1767 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Pets At Home Fort Kinnaird's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

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Pets At Home Fort Kinnaird's customer reviews analysis

Pets at Home Fort Kinnaird displays a mixture of feedback, with customers overall expressing satisfaction with the staff and the store's cleanliness, organization, and product range. However, concerns regarding animal welfare and store policies have notably marred its reputation. A recurring theme in the feedback focuses on the treatment of small animals, particularly rabbits; one review highlighted alleged non-compliance with legal size requirements for animal enclosures, labeling it as animal abuse. This isolated but serious accusation suggests potential gaps in staff knowledge or store policy adherence. While compliments towards staff assistance and store policy add to the positive aspects, frustrations with waiting times, especially in the aquatics department, and insufficient checkout staff on weekends indicate room for improvement in customer service efficiency.

Positive Feedback

Consumer experiences at Pets at Home Fort Kinnaird largely commend the staff for their helpfulness and friendliness, enhancing the shopping experience. The store presentation, including cleanliness and tidiness, receives high marks, contributing to a pleasant shopping environment. A robust product range and store policies that reflect a consideration for pet well-being are also acknowledged as positive attributes. Staff members like Lauren are recognized for their proactive service, going out of their way to assist customers with practical needs. The return policy, particularly for dog toys, is praised for its flexibility and consumer-centric approach. Additionally, customers report receiving valuable advice for specific needs such as fish tank maintenance, signaling expertise among staff members.

Concerns and Threads

While Pets at Home Fort Kinnaird is generally well-regarded, there are critical aspects that negatively affect its customer experience and reputation. The most serious issue pertains to accusations of animal welfare negligence; a customer claimed that the housing conditions for animals, specifically rabbits, do not meet legal size guidelines, indicating a major oversight in store practices or a lack of adherence to animal welfare policies. Such incidents raise concerns about employee training and corporate responsibility. Other negative feedback includes dissatisfaction with wait times for assistance in certain departments, like the fish section, and poor management of checkout operations during peak periods, which leads to long queues and customer frustration. There's also limited variety for specific dietary needs, such as sugar-free pet products, and misuse of disabled parking spaces, which, while outside the store's direct control, does affect the customer experience.

Frequently asked questions about Pets At Home Fort Kinnaird

Does Pets at Home Fort Kinnaird follow animal welfare guidelines for pet enclosures?

Based on customer reviews, there has been at least one incident where the store was accused of not adhering to the required size guidelines for rabbit enclosures. Following the reported concern, it is advisable to inquire directly with the store for their official policies and practices regarding animal welfare.

Can I expect expert advice and support for specific pet needs at this store?

Yes, many customers have noted receiving helpful advice from knowledgeable staff, especially for pet care like fish tanks. However, you may experience a wait for assistance in specialized departments.

Is the return policy for pet products at Pets at Home Fort Kinnaird customer-friendly?

According to customer testimonials, the store offers a generous return policy, particularly for dog toys. Customers recommend discussing return policies for other items with staff members for clarity.

Recent customer reviews and testimonials for Pets At Home Fort Kinnaird

Pets At Home Fort Kinnaird
Jasmin Notarangelo
1-Star
2 months ago
In my review, I would like to make it clear that what I will be talking about is nothing short of animal abuse. I have heard from friends and family that Pets at Home Fort Kinniard have previously housed rabbits in enclosures meant for smaller animals, such as guinea pigs, hamsters, rats, and mice. But now I have seen this with my own eyes, and I was brought to tears. According to the Scottish Government and their Rabbit Welfare Guidance, which is a part of the Animal Health and Welfare Scotland (Act) 2006, 'the minimum total area required for two average-sized rabbits is 10ft (3m) × 6ft (180cm) × 3ft (90cm) high'. This Act also states that rabbits should be able to 'exercise freely'. This poor rabbit, which I met, whose name is Sugar, is/was not being housed in appropriate conditions, and this is appalling. Surely, a shop that sells and cares for animals and animal products should know that it is abusive and neglectful to keep a rabbit in such conditions. And even if they are unaware of the guidelines (which would be unlikely considering they house and care for animals), I think that it takes some common sense and a good heart to look at that rabbit and realise that this is cruel. How are the public supposed to learn to treat rabbits correctly and safely if a large chain of shops such as Pets at Home can't even treat them well? Again, this is shocking and abusive treatment, which should never have happened and should never happen again. Lastly, I have attached some photos of poor Sugar and their housing.
Pets At Home Fort Kinnaird
janet forbes (Jinty)
1-Star
a week ago
I've not been since I had my GSD who passed away 4 years ago. I was impressed at how clean & tidy it was! Staff that I spoke to were so helpful!
Pets At Home Fort Kinnaird
Krisztian Goodwin (Arpad88)
1-Star
a week ago
Great place to get all you need for your pets necessities. I like their policies regarding the well-being of pets.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pets At Home Fort Kinnaird's customers had a positive experience.

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Pets At Home Fort Kinnaird

Overall Rating

TrustScore®
A+
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Verified by
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Overall Rating
4.4
/5
1767
reviews
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About Pets At Home Fort Kinnaird

Pet Shops
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
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