Featured review

As of Jul 16, 2024, 735 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Paul Rigby Limited's customer reviews analysis

The overall company reputation of Paul Rigby Volvo is robustly positive, informed by consistent customer testimonials heralding exceptional service, meticulous attention to customer needs, and professional integrity. Personalized attention from staff members such as Qash, Max, Dan, Ellie, Emran, Ismail, and notably Damien Hannigan, anchors the customer experience. The team's genuine desire to address customer concerns and ensure satisfaction with product fit appears to resonate, resulting in a sense of trust and gratitude among clients. Customer feedback highlights the impeccable delivery of customer care within the dealership which starkly contrasts with a single mention of disappointment towards Volvo Customer Care UK. Recurring themes include the facilitation of smooth transition to electric vehicles, thorough articulation of product information, and consistent follow-up and transparency throughout the purchase or leasing process. This attention to detail appears to contribute to the creation of positive and memorable purchasing experiences, reinforcing loyalty and advocacy towards the subsidiary.

Positive Feedback

Key positive traits that emerge from customer feedback include exceptional customer service, personalized experience, and professional integrity. Sales representatives at Paul Rigby Volvo, particularly Damien Hannigan, receive praise for their passion, knowledge, and dedication to understanding and meeting customers' needs. The personal support provided during the transition to electric vehicles is especially appreciated. Clients feel reassured throughout their interactions, contributing to a sentiment of trust and comfort with the dealership. Furthermore, the team's demonstration of consistent follow-ups, genuine care for customer satisfaction, and the ability to maintain transparent and informative communications are frequently mentioned as aspects that distinguish Paul Rigby Volvo from other experiences. The dealership's effectiveness in addressing concerns and problems, along with a courteous and approachable demeanor, fosters a convivial atmosphere that seems to exceed customer expectations.

Concerns and Threads

While the majority of reviews are overwhelmingly positive, there is a minor yet notable critique that arises within the feedback, specifically towards Volvo Customer Care UK's response—not the dealership itself. One particular instance suggests that the customer's experience with Volvo's customer service at the corporate level was subpar and not reflective of the standard of care exhibited by the dealership team. The contrast in experiences between the dealership's service and the perceived indifference of the corporate customer care highlights an inconsistency that could potentially impact the overall brand reputation and customer retention. Nonetheless, it is important to note that this concern appears as an outlier within the generally enthusiastic feedback presented.

Frequently asked questions about Paul Rigby Limited

Can I expect personalized assistance when purchasing a vehicle from Paul Rigby Volvo?

Yes, reviewers consistently note that the staff at Paul Rigby Volvo, including highly-mentioned employees like Damien Hannigan, are known for offering personalized service and detailed assistance throughout the car purchasing process.

Are the sales representatives at Paul Rigby Volvo knowledgeable and trustworthy?

According to customer feedback, the sales representatives, particularly Damien, are praised for their integrity, product knowledge, and dedication to delivering honest and transparent service, which suggests a high degree of trustworthiness.

Recent customer reviews and testimonials for Paul Rigby Limited

Dawn Mulhall

5-Star

4 months ago

Thank you Qash, Max and Dan for your amazing customer service and genuine desire to help customer's. You not only listen to the customers concerns but take time to make sure that to every last detail the customers requirement is met in their new car which has blown me away! Thank you for restoring my faith in nature and in Volvo as a product. I really enjoyed my drive home in my new car! Thats all down to you making it happen! I still cannot believe the response from Volvo Customer Care UK - definitely not Customer Care! as they obviously don't care about how their customers feel and keeping their good reputation alive! If it was not for your constant help and support with getting the problem resolved I would have never bought a Volvo again! Thank you again from one very happy customer and I'm sure you will as a team be the flag ship dealership for Volvo for many years to come.

Janice Nelson

5-Star

a month ago

I booked to have a test drive of the Volvo C40. My appointment was flexible. Ellie was my advisor who went through everything thoroughly before we started. I was reassured and able to enjoy the driving experience. An amazing and fully engaging experience from an individual exceptional professional individual who represented Volvo very well. From all my visits and my test drive, I will definitely order this car. Please check out this dealership. Great representatives ☺️

Gwen Tapfumaneyi

5-Star

2 weeks ago

I recently purchased a Volvo from Damien, and I cannot express enough how wonderful the experience was. From the moment we first spoke, Damien was professional, knowledgeable, and genuinely passionate about helping me find the perfect car. He took the time to understand my needs and preferences, and he guided me through the process with utmost patience and care. What truly stood out was Damien’s integrity and commitment to his word. Every promise he made was kept, and every detail he provided was accurate. There were no surprises or hidden details; just honest and transparent service. The car I drove home was exactly what I envisioned, and it exceeded my expectations in every way. Damien’s dedication to customer satisfaction is unparalleled. He made what can often be a stressful process incredibly smooth and enjoyable. If you’re in the market for a car, I highly recommend seeking out Damien at Volvo. He turned a routine transaction into a memorable experience, and I couldn’t be happier with my purchase. Thank you, Damien, for your outstanding service and for helping me find a beautiful car that I absolutely love. 🥂🥂

Read all reviews

Paul Rigby Limited Reviews Summary

Trustguide Rating

What do customers say about Paul Rigby Limited?

Own this business?

Featured review

Paul Rigby Limited's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Paul Rigby Limited

Can I expect personalized assistance when purchasing a vehicle from Paul Rigby Volvo?

Are the sales representatives at Paul Rigby Volvo knowledgeable and trustworthy?

Recent customer reviews and testimonials for Paul Rigby Limited

Satisfaction Score

Overall Rating

About Paul Rigby Limited