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As of Jul 15, 2024, 1044 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Motors On Wheels's customer reviews analysis

Analyzing the totality of the latest reviews for Motors on Wheels, it becomes evident that customers largely report positive interactions, focusing on high-quality customer service, vehicle reliability, and the integrity of the sales team. Several reviewers have expressed strong satisfaction, particularly with seamless repeat purchases and attentive, non-pressurizing staff. Dedication to customer satisfaction is often noted, where the dealership reportedly exceeds expectations through actions such as staying open late for customers, prompt post-sale issue resolution, and reimbursement for unexpected faults. However, the company’s reputation is not spotless, as a handful of customers raise concerns about communication, with specific reference to informing about vehicle availability, and after-sale support for vehicular issues.

Positive Feedback

Motors on Wheels appears to excel in creating repeat customers, as evidenced by numerous reviewers who have purchased multiple vehicles over the years. Consistency in service and vehicle quality is frequently mentioned, which reassures prospective buyers about longevity and dependability. The company's staff is often highlighted as 'honest', 'friendly', 'respectful', and 'easy to work with', featuring positively in the overall customer experience. The dealership's willingness to stay open late or deliver vehicles post-sale further adds to the positive perception by demonstrating flexibility and dedication to customer convenience. Additionally, the use of high-quality parts for repairs and thorough vehicle preparations are seen as evidence of the dealership's commitment to quality.

Concerns and Threads

Despite the predominant positivity, Motors on Wheels has faced criticism regarding aspects of their service, particularly around communication and post-sale support. One dissatisfied customer noted the frustration of not being informed about the sale of a chosen vehicle despite keeping in contact, pointing to potential shortcomings in customer communication. Furthermore, complaints about the handling of automotive issues post-sale, including reluctance to assist with a check-engine light situation, have been a sore point that could influence the dealership's reputation negatively. Such experiences suggest room for improvement in after-sales support and communication protocols.

Frequently asked questions about Motors On Wheels

Can I expect reliable vehicles and consistent quality when purchasing from Motors on Wheels?

Based on customer feedback, Motors on Wheels has a reputation for providing reliable vehicles and consistent quality, with many customers expressing satisfaction with their purchases over multiple years.

Does Motors on Wheels provide post-sale support and assistance with vehicle issues?

Customers have reported that Motors on Wheels can be very responsive to post-sale issues, even offering reimbursements for unexpected problems. However, there are also reports of customers feeling left to manage some post-sale vehicle issues on their own. It's recommended to discuss the post-sale support policy with the dealership prior to purchase.

How would you describe the customer service experience at Motors on Wheels?

The customer service at Motors on Wheels is regularly described as exceptional, with staff being friendly, honest, and easy to work with. The company appears to prioritize customer satisfaction and makes efforts to provide a smooth and enjoyable purchasing experience.

Recent customer reviews and testimonials for Motors On Wheels

Melad Abedalla

5-Star

5 months ago

I recently purchased my second car from Motors on Wheels, and once again, I couldn't be more satisfied with my experience. The team at Motors on Wheels, especially the honest salesmen, made the entire process smooth and enjoyable. My first car from Motors on Wheels served me faithfully for seven years without a single issue, which speaks volumes about the quality of their vehicles. Now, with my second car, I'm thrilled to report that the excellent service and quality have remained consistent. Not only did I get a fantastic deal on my second car, but it also exceeded my expectations in terms of cleanliness and overall condition. Motors on Wheels truly goes above and beyond to provide exceptional value to their customers. I wholeheartedly recommend Motors on Wheels to anyone in search of a reliable car and outstanding customer service. Five stars all the way!

Mark Howard

5-Star

3 months ago

Just bought my second truck with Motors on Wheels. These guys are awesome. I came from out of town to purchase on a Saturday. They stayed late to get the deal done for us. Very respectful and easy to work with. Highly recommend for personal and commercial vehicle purchases. Excited to buy my next work truck from these guys soon!

Debora Ledesma

5-Star

a month ago

We bought a 2018 Nissan Rogue from Motors on Wheels and had the best customer service you could imagine for a used car. The engine light came on while we test drove the car and they promised to get it fixed. Not only that, but we had a battery that went dead the following week. They reimbursed us for a new battery and made sure everything was taken care of with the needed fixes. There's never a guarantee that everything will work on a used car, but they made sure we were happy with the car we purchased and took care what we asked for. Highly recommended!

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Motors On Wheels Reviews Summary

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What do customers say about Motors On Wheels?

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Featured review

Motors On Wheels's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Motors On Wheels

Can I expect reliable vehicles and consistent quality when purchasing from Motors on Wheels?

Does Motors on Wheels provide post-sale support and assistance with vehicle issues?

How would you describe the customer service experience at Motors on Wheels?

Recent customer reviews and testimonials for Motors On Wheels

Satisfaction Score

Overall Rating

About Motors On Wheels