Mercedes-Benz Of Los Angeles Reviews

Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The diagnostic cost $300 and would go towards the repair if I decided to do it there. I dropped my vehicle off on a Wednesday and asked for an update on the vehicle before the weekend (Thursday or Friday). Of course that didn’t happen, so I called Monday morning and Barry told me the results of the diagnostic with a quote of nearly $6k! I had to ask like 5 times for a written estimate with a breakdown of parts and labor. When they finally sent it I called a few other dealerships in the area to get a few cost comparisons. Turns out other dealerships were in the $2-3.5k range MORE THAN $2k LESS THAN MERCEDES BENZ OF LA had quoted. I found another dealership to take my vehicle to where I ended up saving $3,000, but the story doesn’t end there. When I arrived to the other dealership they popped the hood and informed me there was a part missing! Luckily the part that was missing from under the hood wasn’t integral to the operation of the vehicle, but this easily could have been a lethal situation. I called Mercedes Benz of LA and they acknowledge having the part claiming it was a mistake, but I cant help wonder if it was a punitive action taken because I made the decision to take the vehicle to another mechanic. Both Barry and service manager Scott Hodges were entirely unapologetic for the potentially lethal mistake. I tried to speak with service director Tim Endo regarding the experience but he never returned my messages. This was by far the worst service I’ve ever experienced. If you value you your money, your time, or your life, DONT BRING YOUR VEHICLE HERE FOE SERVICE.

Love our new benz and I have to add that Eduardo is awesome and top notch. Made the purchase of our new GLE super easy and transparent. We have never been to a dealership that is as top notch and outstanding as Mercedes’ downtown Los Angeles Everyone there from the reception desk Moe and all the sales reps that we crossed paths with including our sales rep EDUARDO we’re outstanding, impressive and very very very professional. We will not be going anywhere else to buy any cars besides this place. They really took care of us and made us feel at home. They trained their team well and everyone is happy. Highly recommend this dealership and Eduardo . When. You buy a car there you will see exactly what I’m talking about. They’re beyond terrific