![Mercedes-Benz of Birmingham logo](https://cdn.prod.website-files.com/6580d9a8c39ac808020b6a0f/66959c8152aae91f2da08160_photo.jpeg)
Your hard work and dedication deserve a 5-star rating
Shane had a wonderful aura about him
I received excellent service from the team at the Erdington branch
Overall 5(-)
I had received excellent service from the team at the Erdington branch
consistently impressed by the exceptional customer care
Shehzad was excellent through out the whole process
walked away with a gorgeous CLA45s and couldn't be happier
The lack of attention to detail and the repeated mistakes were unacceptable
this is the single worst experience I've ever had with a main dealer
Probably the worst main stream Mercedes dealership, appalling communication throughout the sales team
Many customers report personalized and attentive service during the purchase process, with sales consultants like Shane and Shehzad providing informed, friendly, and patient assistance tailored to individual needs.
Some reviews mention issues with service efficiency, such as delayed MOT tests and service oversight. It is advisable to confirm all service actions have been completed satisfactorily before taking delivery of your vehicle and remain proactive in communication with service staff.
The dealership offers several convenient services, such as a 'drop the key' option for quick drop-offs and sending customers videos of vehicle health checks for increased transparency.