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Mercedes-Benz Of Edinburgh Reviews Summary

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Car Dealerships | Edinburgh

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7 Whitehill Rd, Edinburgh, Dalkeith EH15 3HR

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mercedes-Benz Of Edinburgh?

As of Apr 17, 2024, 311 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Mercedes-Benz Of Edinburgh's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
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Published on
April 17, 2024
Last updated
April 17, 2024

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Mercedes-Benz Of Edinburgh's customer reviews analysis

Mercedes-Benz of Edinburgh East has received a mixed set of reviews that indicate varied customer experiences. While many customers report exceptional service, with sales staff like Brian, Paul, and Matthew receiving high praise for their helpfulness and knowledge, there are notable instances of dissatisfaction. Repeated compliments are centered around the efficiency and thoroughness of communication, particularly referencing detailed presentations of vehicles and post-purchase follow-ups. The showroom experience is generally described as welcoming, with staff being polite and not pushy. Positive remarks are also directed towards the parts department for its proficiency. However, a significant shadow on the dealership's reputation comes from customers who felt misled by the condition of the vehicles, citing a stark contrast between what was advertised and the actual state upon inspection. Additionally, concerns about privacy during financial discussions in the showroom layout and judgments based on appearances have contributed negatively to the overall customer experience. These contrasting feedbacks highlight a discrepancy between expectations set through initial interactions and the reality encountered later in the purchasing process.

Positive Feedback

A number of positive customer experiences at Mercedes-Benz of Edinburgh East highlight the dealership's strengths. The sales and parts teams, especially individuals like Brian, Paul, Matthew, Dan, and Struan are frequently commended for their expertise, efficiency, and exceptional service. Customers appreciate the no-pressure sales approach and feel highly regarded throughout their visit. The in-depth videos, detailed explanations, and assistance with technological features of the cars provided by the staff are considered invaluable by many buyers. Moreover, the follow-up calls post-purchase demonstrate the dealership's commitment to customer satisfaction. The welcoming atmosphere and the invitation to understand and experience the new purchase, as mentioned in several reviews, is indicative of a first-rate level of customer care when the dealership meets expectations.

Concerns and Threads

Despite the positive experiences documented by some customers, Mercedes-Benz of Edinburgh East does face serious critique from others. Customers traveling long distances based on promising videos and descriptions felt betrayed to find the vehicles in a condition far inferior than advertised, with damages left undisclosed. This has led to a perception of dishonesty and disrespect from the dealership. The quality of customer service from the sales team in these instances was particularly rebuked for lacking empathy and professionalism. Complaints also target the space's layout for financial discussions, which compromises privacy and comfort. The sensation of being judged by appearance suggests a broader issue of customer treatment and could tarnish the dealership's inclusivity reputation.

Frequently asked questions about Mercedes-Benz Of Edinburgh

Does Mercedes-Benz of Edinburgh East offer detailed vehicle presentations before purchase?

Yes, according to customer reviews, the dealership provides in-depth videos detailing various aspects of the vehicles before purchase, though it's important to verify the car's condition at handover.

How do customers rate the post-sale service at Mercedes-Benz of Edinburgh East?

Post-sale service is generally well-regarded, with follow-up calls to ensure customer satisfaction. Some clients report excellent explanations of car features and operations post-purchase.

Are there any concerns regarding the purchase process at Mercedes-Benz of Edinburgh East?

Some customers have raised concerns about vehicle conditions not matching advertisements and a lack of transparency. There are also reports of discomfort with the showroom layout for discussing personal financial details. Prospective buyers are advised to confirm all details thoroughly before completion of the purchase.

Recent customer reviews and testimonials for Mercedes-Benz Of Edinburgh

Mercedes-Benz Of Edinburgh
Adam Y.
5-Star
6 months ago
Great experience! Hassle free with no barriers. I spotted the car I fancied on their website, phoned reception and was promptly handed over the Brian. Brian took my details and sent me over an in-depth video of the car within about 15 minutes - detailing every aspect of the car. I then phoned Brian back to progress with purchase. He done everything over the telephone, followed it up in email and then checked in with me before the handover day. On handover day, I was welcomed into the showroom and had all the paperwork signed within 10/15 minutes. Brian then showed me round my car and introduced me to Lewis. Lewis done a great job of explaining the ins and outs of operating the car. Shortly after buying the car, I was phoned with a follow up to make sure everything was OK.
Mercedes-Benz Of Edinburgh
Pavan Sangha
5-Star
2 weeks ago
My recent trip from England to Scotland to purchase a Mercedes S-Class from the Mercedes-Benz garage turned out to be a complete disaster. Despite being shown a video that portrayed the car in great condition, the reality was starkly different. Upon arrival, it was evident that the car had significant damage all over it. The front splitter was broken, the front grill was damaged, and there were even issues with the interior trim, where external door polish had been carelessly applied, leaving white stains everywhere. This blatant misrepresentation of the vehicle's condition is unacceptable. Furthermore, the customer service provided by the dealership was abysmal. The salesman showed no remorse or apology for the discrepancies between the advertised condition and the actual state of the car. It was as if they couldn't care less about the inconvenience and wasted money incurred by traveling from England to Scotland for such a disappointing experience. I am deeply disappointed by the lack of professionalism and integrity displayed by this dealership. I intend to file a formal complaint with Mercedes-Benz head office, as this establishment is clearly not up to the standards expected of a Mercedes-Benz approved used car dealership. Overall, this trip was a complete waste of time and money, and I strongly advise others to steer clear of this dealership to avoid the same dreadful experience.
Mercedes-Benz Of Edinburgh
Heather Watt
5-Star
3 weeks ago
Delighted with my new car and with the service I received at the showroom. The salesman Paul was very helpful, knowledgeable and helped me sort out an issue with my insurance company. Also Adam set up and explained everything on my new car for me. First class customer service.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mercedes-Benz Of Edinburgh's customers had a positive experience.

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Mercedes-Benz Of Edinburgh

Overall Rating

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Overall Rating
4.2
/5
311
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About Mercedes-Benz Of Edinburgh

Car Dealerships
Part of the Eastern Western Motor Group (Est.1927), Mercedes-Benz of Edinburgh are Scotland's premier Mercedes dealer. We have over 40 years of experience, and offer the best range of new and used Mercedes-Benz vehicles in Scotland. Mercedes-Benz of Edinburgh East is located in a brand new showroom on Whitehill Road at Fort Kinnaird. We're all very proud of the new showroom, with a huge used car display area, modern customer lounge facilities, dedicated handover bays and Mercedes-AMG Performance Centre. Drop in to visit us today or call us to book a test drive!
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