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Lookers Ford Reviews Summary

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Car Dealerships | Leeds

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227 York Rd, Harehills, Leeds LS9 7RY

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Lookers Ford?

As of Apr 17, 2024, 1553 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Lookers Ford's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024

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Lookers Ford's customer reviews analysis

The customer reviews pertaining to Lookers Ford Leeds consistently reflect a positive overall sentiment regarding both the individual salespeople and the company as a whole. The reoccurring themes indicate a strong emphasis on exceptional customer service and professionalism. Sales staff, such as Eros, Joe, Patrick, Matthew, and Beth, are individually acknowledged for their attentiveness, dedication, and willingness to go above and beyond to meet customer needs. This has resulted in customers reporting satisfaction with the seamless purchase experience, even when handling transactions remotely. Furthermore, transparent communication and competitive deals appear to significantly influence the company’s reputation positively. Nevertheless, there are instances where after-sales service is required to address vehicle issues, showing an opportunity for improvement in ensuring product quality pre-purchase. Such mixed experiences suggest a potential variability in customer satisfaction post-sale.

Positive Feedback

The positive aspects of customer feedback for Lookers Ford Leeds are prominently centered around the personalized and dedicated service exhibited by its sales representatives. Customers consistently praise the professionalism, efficiency, and friendliness of staff, such as Eros, Joe, Patrick, Matthew, and Beth. Individuals like Eros are commended for facilitating the entire car-buying process and providing seamless experiences, with similar acclaims about Joe, who arranged transactions during his days off to meet client timelines. Highlighted also is the competitive nature of the deals offered, such as those by Matthew, and the convenience of services, including vehicle home deliveries by Patrick. Such actions not only reflect a persistent effort to exceed customer expectations but also help foster customer loyalty and recommendations.

Concerns and Threads

On the negative side, the feedback for Lookers Ford Leeds reveals some concerns regarding after-sales support. While the buying phase is applauded, a few customers mention encountering problems with their vehicles after the purchase. One review, in particular, discusses 'a few small problems' with the car, which required intervention from the service department. Although the responsiveness of the team to these issues, involving staff like Josh, is acknowledged positively, the necessity for post-purchase repairs can detract from the overall customer experience. This underpins an area where the dealership could improve, ensuring that vehicles are thoroughly checked and any potential issues are resolved prior to customer handover to maintain the high service standards noted in the sale process.

Frequently asked questions about Lookers Ford

How does Lookers Ford Leeds ensure customer satisfaction during the purchase process?

Lookers Ford Leeds prioritizes customer satisfaction by providing personalized attention, professionalism, and flexibility throughout the buying process. Sales staff are recognized for their dedication to going above and beyond, transparent communication, and presenting competitive deals, along with arranging convenient purchase times, including home deliveries.

Can I expect Lookers Ford Leeds to provide support after purchasing my vehicle?

Yes, Lookers Ford Leeds offers after-sales support. The service department steps in to address any issues that may arise post-purchase. Responsive and helpful staff are ready to ensure that your vehicle concerns are managed efficiently and effectively.

Is Lookers Ford Leeds open to arranging vehicle transactions remotely?

Certainly, Lookers Ford Leeds accommodates remote vehicle transactions. The staff is committed to ensuring a smooth and transparent process, and they provide clear communication over the phone and email to facilitate purchases from a distance.

Recent customer reviews and testimonials for Lookers Ford

Lookers Ford
Luciana Hamatanga
5-Star
2 weeks ago
Patrick exceeded all my expectations! His professionalism, attention to detail, and positive attitude made working with him an absolute pleasure. He consistently went above and beyond to ensure everything was perfect. I love my new ford fiesta vignale.
Lookers Ford
Vanisha Odedra
5-Star
a week ago
I recently brought a VW Golf from Lookers Leeds. Eros was attentive and professional from the point of interest to the final purchase. This was my first experience buying on my own, and he made the whole process easy without being too pushy. I felt he was very transparent throughout the process. Eros went above and beyond to make sure the car was ready by the date I had asked for. On the day of collection there were a few obstacles, however Eros and his team went out of their way to assure the issues were solved. Thank you so much, I will definitely be a returning customer in the future and will be recommending Lookers Leeds to family & friends if they’re are in need of a car and want top service.
Lookers Ford
Michael Bale
5-Star
a week ago
My experience at lookers Leeds was excellent. The staff are great. Very friendly and very professional. With a special thanks to Eros who looked after me from start to finish. Thank you so much. Kindest regards mick.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lookers Ford's customers had a positive experience.

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Lookers Ford

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1553
reviews
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Good
Average
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Poor
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About Lookers Ford

Car Dealerships
Lookers Ford Leeds is a new and used car dealership, located in Yorkshire.
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