This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Leeds Audi?
As of Apr 03, 2024, 839 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Leeds Audi's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 03, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 3, 2024
Last updated
April 3, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Leeds Audi's customers had a positive experience.
As of Apr 03, 2024, 839 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Leeds Audi has garnered a largely positive reputation based on the testimonials provided. Customers regularly mention the professional, friendly, and attentive nature of the staff across various departments, from sales to service. The dealership seems to excel in customer service, providing a comfortable and accommodating experience during the purchase and service processes. A recurring theme is the seamless transaction, whether dealing with the purchase of a vehicle remotely or the trade-in and collection process. The review mentioning an 8th car purchase over 15 years indicates a strong customer loyalty and satisfaction with the consistent service provided. However, there is room for improvement in aftercare, highlighted by minor oversights in service details and follow-up communication concerning service history adjustments.
Positive Feedback
The reviews reflect a multitude of positive experiences at Leeds Audi, emphasizing exceptional customer service as a staple of the dealership. The sales team, particularly noted individuals such as Chloe, receive praise for their knowledgeable and patient assistance, tailoring the experience to customer needs whether it be a discussion of new vs used cars or vehicle features. The service department also shines with a reputation for meticulous care and accommodation, such as the provision of courtesy cars and efficient service updates. The cleaning and detailing of customers' vehicles post-service add to the satisfaction. The ease of remote transactions and personable interactions contribute to a sense of trust and recommendation among customers.
Concerns and Threads
While the feedback for Leeds Audi is predominantly favorable, there are a few areas identified for improvement. First, a customer encountered a minor hiccup with the service history interval settings, resulting in additional communication and a visit to another dealer for resolution. Another customer remarked on some lapses in the car cleaning service, reporting an inadequately vacuumed boot and missing the 'complimentary sweets' previous service experiences had. The online tracker's accuracy and the details within a vehicle examination video were also points of constructive criticism. These aspects, though not significantly tarnishing the company’s reputation, suggest areas for Leeds Audi to refine in pursuit of flawless service.
Frequently asked questions about Leeds Audi
Can I purchase a vehicle from Leeds Audi remotely?
Yes, customers can negotiate and purchase vehicles remotely. Leeds Audi has a track record of facilitating remote transactions effectively, including delivery of the new vehicle and collection of the old one.
Does Leeds Audi offer courtesy vehicles during service appointments?
Leeds Audi provides courtesy cars to customers when their vehicle is picked up for service, ensuring minimal disruption to their daily routine.
What can I expect during the handover process of a vehicle at Leeds Audi?
Customers can anticipate a smooth and efficient handover process. The staff at Leeds Audi prioritize making the final purchasing steps as comfortable and stress-free as possible.
Recent customer reviews and testimonials for Leeds Audi
Podman
4-Star
6 days ago
Was looking for a new car and decided on either a Golf R or an Audi S3. Approached Sytner Leeds Audi about an S3 advertised on the website which unfortunately had already sold. However, was offered a similar S3 within my budget. Arranged a viewing and test drive and really liked the car. Saleswoman was friendly and knowledgeable. Reserved the car and collected a week later. Handover was smooth and efficient. The only minor problem was with the service history interval in the car not been set correctly and this took a number of e-mails and a visit planned to my local Audi dealer (Nottingham) to get it altered. Great car, good dealership.
Nick Gilling
4-Star
a month ago
Took my car in for its MOT. The service is always fantastic and the main reason I will keep coming back. The staff are incredibly friendly and take you through the whole process start to finish, accommodate well if you have to work while you wait and the car was as clean as the day I bought it when I got it back. The check in process is great and they get any and all extras done during your visit. My only hope is the valet service makes a return!
Paul Harnett
4-Star
5 months ago
Very professional but friendly service. I bought my new car remotely from West Sussex dealing with negotiations by email. Very pleased with response and the final result. New car delivered from Leeds and old one collected. Perfect! Very happy to recommend Sytner Leeds Audi.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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