This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Kendall Toyota?
As of Apr 09, 2024, 13824 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Kendall Toyota's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 09, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 9, 2024
Last updated
April 9, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Kendall Toyota's customers had a positive experience.
As of Apr 09, 2024, 13824 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The reviews for Kendall Toyota present a mixed picture of the dealership's reputation and customer experience. Positive feedback highlights the professionalism, helpful staff, and comfortable waiting areas equipped with refreshments, indicating a generally pleasant customer service environment. Service advisors like Ronnie Jones and Claudia are praised for going above and beyond to assist customers, fostering a sense of trust and gratitude. Conversely, negative experiences are marked by reports of disorganization, insufficient communication, and long waiting times for services. Instances of poor after-sales support, such as difficulty in addressing vehicle recalls and unsatisfactory resolutions to service-related issues, contribute to customer frustration. Furthermore, a particularly distressing account of deceptive sales practices and maltreatment following a vehicle purchase suggests deeper problems in operational ethics and customer care.
Positive Feedback
Several key positive aspects emerge from customer feedback for Kendall Toyota. Customers commend the dealership for the overall professionalism of the place and mention the presence of amenities such as a shuttle service and comfortable waiting areas with food options. The flexibility and understanding shown by the staff, as illustrated by their willingness to take a car for service despite a customer's late arrival, are appreciated. Specific staff members like Ronnie Jones and Claudia are singled out for their exceptional service, staying late to resolve issues, and maintaining communication even on their days off. Satisfied customers describe their experiences as 'amazing' and 'wonderful,' commending the dealership for quality parts and service and acknowledging the ease and efficiency of scheduling and servicing appointments.
Concerns and Threads
Some customers have reported significant negative experiences with Kendall Toyota. Complaints include excessively long wait times for services, such as oil changes, which indicate possible inefficiencies in the service department. Service-related issues, such as vehicles returned dirty or with unresolved recalls, suggest lapses in attention to detail and quality control. There are also troubling accounts of poor customer treatment, with allegations of high-pressure sales tactics, lack of transparency in pricing, and even a request for a tip from a sales agent. A particularly severe criticism comes from a customer sharing a distressing buying experience, where they were misled about vehicle deals, treated disrespectfully by management, and felt that the dealership was indifferent to the financial strain imposed on them.
Frequently asked questions about Kendall Toyota
What amenities are available for customers waiting for service at Kendall Toyota?
Kendall Toyota offers a shuttle service to take customers around if needed, and a comfortable waiting area with options for eating desserts and small appetizers.
How does Kendall Toyota handle service appointments running late?
Customer reviews suggest that Kendall Toyota exhibits flexibility with service appointments, being willing to accept cars for service even if the customer arrives a bit late.
Does Kendall Toyota have a reputation for resolving service issues efficiently?
Reviews are mixed in this regard; while some customers report a positive and efficient resolution to service issues, others have experienced unresolved recalls, long wait times, and unsatisfactory post-service treatment.
Recent customer reviews and testimonials for Kendall Toyota
jet vargas
4-Star
3 months ago
Very professional place but it might be overcrowded with cars so heads up. You can be here up to three hours, they have a shuttle to take you around if you need it but overall the place to wait is quite comfy with a lot of options for eat desserts or small Appetizers, they took my car despite I was a little bit late so they are flexible about it which is nice. But be patient about the waiting time
Flavia Caba
4-Star
5 days ago
I had an amazing experience today, thanks to Ronnie Jones. I need to share this because I feel very grateful for the whole stuff service, but in special for the Service Advisor Ronnie Jones; I went to the dealership because my previous experience at the other location (Toyota Deerfield) was bad. Since I brought my car to do a revision and ended up with problems because of bad service of them. Ronnie helped me work through the problem which WASN’T he is fault, because my car was damaged from the other dealership. He always helpful, beyond words. He made sure to stay until my problem was solved. The customer service it was amazing! I’m very grateful for knowing that people care and have respect about others as this man showed me today! From far the best costumer service I ever have in all the dealerships. Congratulations all the stuff of Kendal Toyota and special thanks to Ronnie.
Dayana Haselden
4-Star
a month ago
The truth is, my experience with this Toyota dealership in Kendall is a disaster, because at first they gave me a dirty car, full of blood with a bad smell, then they gave me the car without checking the mechanical part and I almost had a horrible accident. there. I was walking with my daughters, so I decided to go to the dealer to repair it because it had only been a month and it still had a warranty "that's what they told me when they sold it to me" Mr. Carlos, I arrive and Mr. Raúl tells me that I will take it to be repaired, I have to pay the better repair I buy another car and they offer me another car I had to pay more down payment and lose the 3 thousand of the other down payment and they give me another super more expensive car and a few days later they call me that I have to return the car for They gave me the wrong car The one I had did not have the same serial numbers, it did not have insurance or anything, I arrived there to deliver it and the manager Norman helped me, he told me that I should deliver the car and take the one that was damaged because that was mine, I told him no because He almost killed me on the road with my daughters and he tells me that if I don't take it he will throw it in front of my house, he yells at me, he treats me very badly in front of all the workers. and employees and I was with my one year old daughter and I started crying and no one wanted to help me, in the end a manager Cristino arrived and helped me with a car but it was still more expensive and it was not the car I wanted if I wanted it I had to receive to not take the one that was damaged, they created a trauma for me and they stole my money and finally I have to pay for a car that I don't like and it is super expensive, I am a HHA and I do one of the most difficult jobs in life, since I care for people with disabilities from Alzheimer's, dementia and other diseases and I love my job. I help people do their daily tasks and I have a hard time earning money to support my two daughters and this shopkeeper doesn't care, they just want to take his money no matter what. how difficult it was to win it…
Do you guys tell me what you think of a dealer who only steals money from a single mother with two children and so much effort she makes to earn the money.😢😭
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Kendall Toyota, the Capital of Toyota, is proud to call Miami home since 1969. We started out as a small Toyota dealership and have grown to become one of the largest and busiest Toyota dealers in the Southeast. Whether you’re looking to buy a car or sell a car, our team is ready to help.
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