Jimmy'S Auto Inc Reviews Summary

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Car Dealerships | Washington, DC

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2507 Bladensburg Rd NE, Washington, DC 20018, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Jimmy'S Auto Inc?

As of Jul 15, 2024, 24 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Jimmy'S Auto Inc's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

gave us a good price

always givin great deals

always been pleasant

great experience they really work with you

Good Cars & Good Financing rates

Great Customer service

best people to deal with

permanently closed

had to sue Mr. Jimmy

Extremely rude people

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Jimmy'S Auto Inc's customer reviews analysis

The overall reputation of Jimmy's Auto INC varies among customers, with a blend of positive sentiments and noteworthy concerns. The business, which was known for selling a range of premium vehicle brands, has reportedly closed, leaving a mark on regular customers who appreciated the variety on offer. Positive reviews tend to commend the reliability and fairness of the proprietor, Jimmy, and his team, citing honest dealings and good customer care, including after-sales service where additional repairs were addressed even when not obligated. Some reviewers express long-standing loyalty to the auto dealer, with multiple purchases spanning years and satisfaction with the condition and longevity of the vehicles sold. However, a notable negative aspect arises from the experience of a first-time car buyer who encountered substantial issues shortly after purchase, highlighting a lack of warranty and perceived inadequate support from the dealer, ultimately leading to legal action. This points to inconsistencies in customer experience and possible shortcomings in the company’s post-sale support system.

Positive Feedback

Positive feedback for Jimmy's Auto INC underscores elements of trust, fairness, and customer satisfaction. Several customers echo a sentiment of enduring rapport with the establishment, with decades-long relationships indicating a strong loyalty base. Jimmy, the owner, is frequently praised for his integrity, going above and beyond in honoring commitments to customers, such as fixing unforeseen issues outside of formal obligations. The variety and quality of vehicles sold, including luxury brands, are also appreciated by customers, reinforcing the dealership's positive aspect of providing desirable options. The reflections of satisfaction from customers who describe their experiences as great and who received assistance with financing arrangements further denote the dealership's positive approach to customer service.

Concerns and Threads

On the negative side, customer experiences at Jimmy's Auto INC display concerning issues, particularly around post-sale support and mechanical reliability. A striking account from a dissatisfied customer details a vehicle with several critical problems arising shortly after purchase, including serious safety concerns with the car's tire detachment and mechanical failures. The absence of a written warranty and an unresponsive stance from the dealer when approached for resolution adds to the gravity of the concern. This incident suggests potential neglect in ensuring the dependability of vehicles sold and a lack of adequate customer service in addressing subsequent problems, culminating in legal challenges and damaging the company's reputation.

Frequently asked questions about Jimmy'S Auto Inc

Does Jimmy's Auto INC provide written warranties for the vehicles sold?

Based on customer feedback, it appears that Jimmy's Auto INC may not consistently provide written warranties, leading to some disputes regarding post-sale support and resolution of vehicle issues.

Can I expect after-sales support from Jimmy's Auto INC if I encounter issues with my vehicle?

After-sales support seems to vary, with some customers reporting satisfactory resolutions to post-sale problems, while others experienced difficulties in receiving assistance, especially in the absence of a written warranty.

What kind of vehicles can I find at Jimmy's Auto INC?

When it was operational, Jimmy's Auto INC offered a variety of premium brands such as BMW, Lexus, Mercedes, Audi, and Range Rover, according to customer testimonials.

Recent customer reviews and testimonials for Jimmy'S Auto Inc

Jimmy'S Auto Inc
Harold Mitchell
4-Star
8 months ago
Jimmy's auto the place where you once could purchase BMW LEXUS MERCEDES AUDI RANGER ROVER and so much more has permanently closed. I will personally miss this place!
Jimmy'S Auto Inc
Timothy Cole
4-Star
2 years ago
Jimmy and his team were great! We found a beautiful old Lexus. He gave us a good price and went the extra mile to fix a couple of things that needed fixed and particularly a piece that came off en route a few days after we got it. He didn’t have to fix that, but he did. If you want a fair deal and an honest broker, Jimmy is your man.
Jimmy'S Auto Inc
Determine McNeill
4-Star
3 years ago
Appeared to be a pleasant guy sole me a beautiful Mazda but after my car cut off 3 weeks after purchasing it the problems began. I was told by Mr. Jimmy that because the car mileage was 1,000 miles that there was nothing he couldn't do anything and never gave me a written warranty for this vehicle only a bill of sale this was my first car purchase. To add the driver tire completely came off the car twice and I had not had the car for 60 days with the replacement of the roader, control arm, and new front brakes The car had a computer key issue and I had to take it back to the Mazda dealer with all the repairs I have to sue Mr. Jimmy for these problems I was told he has been around for sometime but it looks like another one bites the dust.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Jimmy'S Auto Inc's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%
More details
Jimmy'S Auto Inc

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
24
reviews
Excellent
Good
Average
Fair
Poor
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