The reviews for Honda Of Downtown Los Angeles offer mixed insights into the company's reputation and customer experience. Positive feedback is frequently attributed to the helpfulness and professionalism of the sales representatives, like Raul Alvarez, Matt Lemus, and Tony Rodriguez, who are praised for their patience in answering questions and assisting customers in finding suitable vehicles with acceptable financial terms. Conversely, negative experiences center around allegations of irresponsible practices, especially in the used car department, with reports of vehicles having critical mechanical issues post-purchase, such as battery installation errors, and promises of rectification being unfulfilled. The service department is criticized for inefficiencies and delays, negatively impacting customers with tight schedules or those accompanied by children. On a constructive note, commendations are given for the overall friendly and accommodating nature of the staff.
Positive testimonials for Honda Of Downtown Los Angeles highlight several key aspects of the dealership's quality of service. Notably, sales personnel are regularly celebrated for their exceptional customer engagement. Individuals such as Raul Alvarez, Matt Lemus, and David Llamas are commended for their kindness, helpfulness, and professionalism. The sales team is noted for their attentiveness and for providing informative guidance throughout the purchasing process. The dealership is acknowledged for facilitating smooth and satisfying transactions by accommodating customer needs and prioritizing a positive shopping experience. Customers report instances of feeling welcomed, valued, and treated like family, reflecting a culture that fosters strong client relationships and generates recommendations to friends and family.
Several critical reviews for Honda Of Downtown Los Angeles reveal concerning aspects of the dealership. Customers report significant challenges with the used car division, detailing experiences of purchasing vehicles with serious mechanical failures such as improperly installed batteries and other safety issues. Additionally, follow-up customer service is described as unresponsive, leaving grievances unresolved. The service department faces criticism for its sluggishness and perceived indifference, particularly disconcerting for those needing swift service or with small children. These negative experiences raise questions about the dealership's operational efficiency, attention to detail, and commitment to upholding satisfactory customer service standards after the point of sale.
Many customers report receiving excellent guidance from sales representatives, who are often praised for their patience and effort in helping find the right vehicle.
Some reviews suggest exercising caution with used cars, as issues with vehicle condition and post-sale service responsiveness have been identified.
There is feedback indicating the service department may experience delays, so it might be beneficial to allot extra time for scheduled services or repairs.
Honda of Downtown Los Angeles provides complimentary delivery for all in stock vehicles. Check out the details on our website.
