Excelsior Motors Inc has received mixed reviews from customers, indicating a varied experience among its client base. The positive experiences are characterized by praise for staff friendliness, ease of financing, and competitive pricing. In particular, customers appreciate the assistance from friendly personnel like Dany and express satisfaction with their purchases functioning without problems. There seems to be a tendency towards satisfaction among customers who are looking for budget cars and value pricing over other aspects. However, there is a significant concern among some customers regarding the reliability of the vehicles sold and the post-sale services offered. Complaints about cars exhibiting issues shortly after purchase, coupled with claims of inadequate responses to these problems, put the dealership's commitment to vehicle reliability and customer service into question. These complaints might indicate a systemic issue with the vehicle inspection process or with the transparency and execution of warranty policies.