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European Auto House Reviews Summary

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Car Dealerships | Los Angeles, CA

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1910 S La Cienega Blvd, Los Angeles, CA 90034, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about European Auto House?

As of Jul 15, 2024, 62 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of European Auto House's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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European Auto House's customer reviews analysis

After analyzing the recent reviews for European AutoHouse, it is evident that the company maintains a predominantly positive reputation among its customers. The reviews repeatedly commend the staff for their professionalism, knowledgeability, and accommodating nature. Specifically, team members such as Sofia, Eddie, Michael, and Rebecca receive acknowledgment for their roles in providing a seamless and efficient customer experience. Notably, clients value the expediency of service, including prompt responses to inquiries, swift vehicle purchase processes, and diligent assistance with financing. Moreover, customers express appreciation for the quality of the inventory, with mentions of an expansive selection of high-end vehicles, well-maintained and ready for the road, contributing significantly to the dealership's standing.

Positive Feedback

Key positive feedback for EuropeanAuto House is centered around exceptional customer service, a high-quality vehicle inventory, and an efficient purchasing process. Customers have praised individual team members for their attentiveness, patience, and ability to create a pleasant and non-stressful car buying experience. Multiple mentions of fast, personalized contact point towards a strong focus on customer relations, with staff like Sofia, Eddie, and Michael lauded for their professionalism. The finance manager in particular is celebrated for expediently approving customers, enabling quick turnover for purchases. Furthermore, the on-site mechanic shop adds value to service offerings and indicates a level of convenience appreciated by clients. The cleanliness and presentation of vehicles, alongside more than satisfactory valuations for trade-ins, also emerge as noticeable positives in customer feedback.

Concerns and Threads

Despite the positive feedback, European Auto House has some areas for improvement based on customer experiences. Reliability of vehicles post-purchase is a concern for one customer, who cites numerous repair needs shortly after acquiring a BMW. This points to a potential gap in car inspection and maintenance protocols. Additionally, communication breakdown is evident in a case where a managerial oversight led to a significant inconvenience for a potential buyer; a flown-in customer was unable to view the desired vehicle due to a manager using it on the confirmed appointment day. This indicates that some internal processes at European Auto House may require fine-tuning to ensure that customer expectations are met consistently and efficiently.

Frequently asked questions about European Auto House

Can I trust the vehicle will be in good condition when purchasing from European Auto House?

While European Auto House generally receives praise for their well-maintained inventory, it is recommended, as with any used vehicle purchase, to have your mechanic inspect the car or request the dealership's recent inspection reports to ensure peace of mind.

How does European Auto House handle long-distance car purchasing?

The dealership is noted for a smooth online buying process and has staff available to explain every step. They've been known to work efficiently, with customers recounting experiences of inquiries being promptly addressed and deals closed within 24 hours. However, customers are always advised to discuss and confirm all details regarding remote purchasing to avoid misunderstandings.

If I have a trade-in, does European Auto House offer competitive valuations?

Several reviewers have noted receiving favorable trade-in offers from European Auto House, sometimes above those from other dealerships, such as CarMax. Nonetheless, for assurance, it is beneficial to have an idea of your vehicle's market value before starting trade-in negotiations.

Recent customer reviews and testimonials for European Auto House

European Auto House
Nicholas M
5-Star
3 weeks ago
I recently had the pleasure of purchasing a vehicle from European Auto House, and I couldn't be more thrilled with the experience. Within minutes of my online inquiry, Sofia reached out and promptly connected me with my salesman, Eddie. Despite being new, Eddie was incredibly knowledgeable and explained the online buying process clearly, which was crucial since I live in Arizona. After our conversation, I was fully confident in moving forward with the purchase. Next, I worked with Michael, the finance manager, who is truly exceptional at his job. He had me approved so quickly that I was able to book a flight for the next day. This entire process was more enjoyable than any in-person vehicle purchase I’ve made with other dealerships. From start to finish, everything was completed in less than 24 hours. Thanks to Sofia, Eddie, Michael, and the entire team at European Auto House, I am now a very satisfied customer and look forward to doing business with them again in the future.
European Auto House
Roman Key
5-Star
a week ago
I recently purchased a vehicle through European Auto House through a walk-in appointment and within a few hours I was driving out in my new, used car. With the assistance of Michael and and Eddie I was able to view all my options and make a purchase that suited my needs. I made my purchase with little to no hassle, got the fluids of the car topped off, and drove off with a little under half a tank of fuel. The interior of the vehicle was immaculately and meticulously cleaned by a clearly practiced hand. The paperwork process was quick and handled post haste. Overall a great experience.
European Auto House
Peter Coquillard
5-Star
5 months ago
My wife and I recently bought a Range Rover from EAH. We had and amazing experience with them. Great inventory, they were very gracious about having our mechanic check out the car and went far our of their way to accomodate us during the sale. Would gladly buy from them again.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of European Auto House's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
European Auto House

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
62
reviews
Excellent
Good
Average
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Poor
More details

About European Auto House

Car Dealerships
At European Auto House, located in Los Angeles, CA, we take pride in the way we do business. We focus 100% on our customers and believe car-buying should be a fun, hassle-free experience! Our impressive selection of cars, trucks, and SUVs is sure to meet your needs. We'd like to thank you for considering European Auto House for your next vehicle purchase.
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