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Clay Cooley Nissan
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Clay Cooley Nissan Reviews Summary

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Car Dealerships | Dallas, TX

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39690 Lyndon B Johnson Fwy, Dallas, TX 75237, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Clay Cooley Nissan?

As of Mar 21, 2024, 7023 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Clay Cooley Nissan's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 21, 2024
Last updated
March 21, 2024

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Clay Cooley Nissan's customer reviews analysis

The overall reputation of Clay Cooley Nissan appears predominantly positive based on the reviews provided. Customers often mention individual staff members by name, highlighting the personalized service they received. Sales representatives such as Jordon Benjamin, KJ, Terry, and a few others receive accolades for their professionalism, patience, and efficiency during the sales process. Instances of sales staff ensuring vehicles are detailed and the trade-ins are valued generously contribute to the customers' satisfaction. The finance departments also receive mention for their efforts to secure competitive rates, bolstering the dealership's reputation for adding value to the purchasing experience. There are some concerns raised about after-sales support and communication that are mitigating the overall positive impression. Key recurring themes include high levels of customer service during the purchasing phase but a notable need for improvement post-purchase, particularly in areas like follow-up communication and detail-oriented services.

Positive Feedback

Customers have lauded their experiences with Clay Cooley Nissan, particularly noting the friendliness, professionalism, and commitment of sales representatives such as Luis, Terry, Jordon Benjamin, and KJ, who exhibit patience and attentiveness. Their behavior not only fostered a pleasant buying experience but also created a sense of trust and satisfaction among buyers. Positive experiences extend to the finance department as well, with reports of financial advisors achieving better-than-expected loan rates. There’s a consistent sentiment that the staff goes the extra mile—retaining garage keys from trade-ins, detailing new cars, and ensuring the best possible deals—which aligns with the company's positive aspects of customer service and value provision. Moreover, the recognition of improvements in the service department, such as communication, points towards the company's responsive and evolving approach to customer feedback and service quality.

Concerns and Threads

While many reviews are positive, several issues that negatively impact customer experience at Clay Cooley Nissan are evident. After-sales support emerges as an area of concern; customers express dissatisfaction with follow-up services, including struggles to receive license plates and inaccuracies / misunderstandings in service communications. A particular complaint highlights the issue of a vehicle not being cleaned to expected standards and the presence of unwanted additional fees. Customers such as one who had to self-detail their car due to perceived subpar cleanliness, and those who report communication challenges, underscore the need for enhanced post-sale service delivery and transparent communication to maintain the dealership's positive reputation. Although an update from a dissatisfied customer mentioned a helpful interaction with a staff member addressing their complaints, it suggests that consistent after-care and truthful communication are areas where this dealership could improve.

Frequently asked questions about Clay Cooley Nissan

Can I trust the sales representatives at Clay Cooley Nissan to give me a good deal on a trade-in?

Many customers have indicated that sales representatives, like Mr. James Sheppard mentioned in one review, provided generous valuations for trade-ins. However, it's recommended to do your own research on your vehicle's value and come prepared to negotiate.

Does Clay Cooley Nissan offer competitive financing options?

Customers have reported that the dealership's finance department was able to secure competitive rates, sometimes better than pre-approvals from other lenders. It’s advisable to explore the available financing options through Clay Cooley Nissan to potentially secure a better rate for your purchase.

If I encounter issues with my vehicle after purchase, how well does Clay Cooley Nissan handle after-sales service?

Customer feedback on after-sales service is mixed. While there are mentions of responsive staff addressing concerns, such as Nina Thomas and Terry, there are also concerns about delays and communication issues post-purchase. Customers are recommended to discuss and clarify after-sales service policies and procedures before finalizing their purchase.

Recent customer reviews and testimonials for Clay Cooley Nissan

Clay Cooley Nissan
Angela AC
5-Star
2 weeks ago
It is my first time buying a car. My experience here at Clay Cooley Nissan is Highly Recommended my car Sales man JORDON BENJAMIN he was awesome I was welcomed by Jordon and there was no wait he was very professional and worked with everything. I’m so Happy for my new Car Kicks 2024! Coming here is no waste of time please don’t hesitate to come to this location they will take care of you. And ask for Jordon 😊
Clay Cooley Nissan
Shondale Wilhite
5-Star
4 months ago
I had a great experience! Luis was very friendly always smiling even when I wasn't and very professional. He was able to retrieve my garage key from my trade in and kept his promise to have my new car detailed the next day since it was the close of the day. My finance guy was awesome, but I cannot remember his name. We had a little convo about downtown living. Overall great experience! My son recommended this dealership. I am a satisfied customer!
Clay Cooley Nissan
LaRhonda Clark
5-Star
3 months ago
I had a wonderful experience with Nissan this week. KJ was so help he got everything approved and done so fast. I was only with out my car 2 business days because it came in on a Friday and was back home to me on a Wednesday and I want to say Thank you for a job well done.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Clay Cooley Nissan's customers had a positive experience.

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Clay Cooley Nissan

Overall Rating

TrustScore®
A+
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Verified by
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Overall Rating
4.3
/5
7023
reviews
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About Clay Cooley Nissan

Car Dealerships
If you need to find a new Nissan for sale in Dallas, look no further than Clay Cooley and his team! Our generous financing and leasing options are the perfect pairing for any of our rotating new or used Nissan specials. We are also proud to offer our exclusive Fresh Start Program that allows qualifying individuals that second change to get a high-quality car. New Nissan models we provide include the 370Z, Altima, Armada, Frontier, GT-R, Juke, LEAF, Maxima, Murano, NV Cargo, NV Passenger, NV200, Pathfinder, Quest, Rogue, Rogue Sport, Sentra, Titan, Titan XD, Versa, and Versa Note. Our pre-owned options are just as expansive, from Mazda and Toyota to Audi and Lexus. There truly is something for everyone!
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