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Capital Motors Credit Inc.
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Capital Motors Credit Inc. Reviews Summary

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Car Dealerships | Chicago, IL

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4220 S Western Ave, Chicago, IL 60609, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Capital Motors Credit Inc.?

As of Jul 15, 2024, 763 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Capital Motors Credit Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

highly recommend anyone looking

beautiful truck!

Great customer service

really recommend it

Good vehicle options

very friendly! Highly recommend.

Great experience

explained everything to us

very rude, is not polite

Don’t buy from this place

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Capital Motors Credit Inc.'s customer reviews analysis

An evaluation of Capital Motors Credit Inc. based on the provided reviews indicates a mixed yet generally positive overall company reputation. A consistent theme across multiple reviews is the appreciation for the attentive, friendly, and efficient customer service. Sales associates like Andres and team members such as Giselle are frequently acknowledged for understanding customer needs and making the purchasing process seamless. Moreover, customers praise the company for being accommodating regarding financial situations, providing reasonable car payments, and offering financial advice and products such as warranties and gap protection. However, a contrasting narrative arises from a complaint about the cleanliness and maintenance of a vehicle post-purchase, and a concern related to a customer's negative in-store pre-approval experience, which involved perceived rudeness and unnecessary travel. These sharply differing experiences reflect variability in customer satisfaction, hinting at potential areas for improved consistency in company operations.

Positive Feedback

The positive feedback for Capital Motors Credit Inc. coalesces around several key customer service elements. Buyers express high satisfaction with the warm welcome and attentiveness they receive from the sales team. Sales associates are commended for actively listening to clients and taking action to meet their needs within budget constraints. The ability to understand financial situations and tailor services accordingly, such as by offering affordable payment plans, is considered a strong point. Additionally, the inclusion of warranties and gap protection is seen as a noteworthy benefit. Many customers find the paperwork process to be straightforward and value the explanation of financial details, including optimal ways to save on interest. Some customers also highlight the good vehicle options, price points, and the quick, friendly service that facilitated a smooth and satisfactory purchase experience.

Concerns and Threads

Despite numerous positive reviews, Capital Motors Credit Inc. has areas requiring attention according to some customer experiences. One significant issue is the condition of the vehicles at the time of sale. A recent buyer reported the need to perform immediate maintenance, such as an oil change and filter replacement, suggesting the vehicle was not adequately prepared before the sale. This contradicts the company's perception as a provider of reliable transportation. Another area of concern is the customer service experience. A complaint about a disrespectful interaction, particularly with a receptionist, may tarnish the company's otherwise friendly image. Additionally, an incident involving resistance to provide preapproval for financing remotely led to inconvenience and frustration for a customer, adding to the negative feedback and indicating a potential need for more flexible and considerate customer interaction policies.

Frequently asked questions about Capital Motors Credit Inc.

Does Capital Motors Credit Inc. offer financing options for customers with less than perfect credit?

Yes, Capital Motors Credit Inc. offers financing options even for customers with challenging credit situations, such as those with a bankruptcy on their credit history.

Are the vehicles from Capital Motors Credit Inc. sold with any warranty or protection plans?

Yes, customers have reported that Capital Motors Credit Inc. provides warranties and gap protection with their vehicle purchases, though the terms and coverage details should be confirmed directly with the dealership.

What should I bring with me to ensure a smooth purchasing experience at Capital Motors Credit Inc.?

To facilitate a smooth process, it's recommended to come prepared with necessary documents, which may include identification, proof of income, proof of residence, and any other documents the dealership may require. Confirming with the dealer prior to the visit is advisable.

Recent customer reviews and testimonials for Capital Motors Credit Inc.

Capital Motors Credit Inc.
Paola Q
5-Star
2 months ago
Im so happy with my new car!! I highly recommend anyone looking to purchase a car to come here first. I was nervous walking in but the sales team were very welcoming and listened to all of my needs and current financial situation, they did everything possible to get a car that's perfect for me and without going over my budget! The sales team along with the office staff made the paperwork process easy to understand! and quick. My car was even detailed before leaving the lot. I HIGHLY RECOMMEND BUYING FROM CAPITAL MOTORS
Capital Motors Credit Inc.
Michelle Salgado
5-Star
2 months ago
Buy your car from capital motors! The sales guys got me a beautiful truck! I'm so happy they worked with me to get a car payment I can easily afford. I needed something spacious and reliable, and although they could have sold me other cars they worked to get Me just what I was looking for thank you!
Capital Motors Credit Inc.
Alyssa Moreno
5-Star
a month ago
Great customer service! Sales man Andres was great, he knew exactly what we were looking for. Went in just to look and walked out with a truck for a great price. Assistant Giselle was also great! She well explained and answered all the questions I had about the paper work.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Capital Motors Credit Inc.'s customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Capital Motors Credit Inc.

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
763
reviews
Excellent
Good
Average
Fair
Poor
More details

About Capital Motors Credit Inc.

Car Dealerships
$500 -$1000 Down Payment AND YOU CAN DRIVE HOME TODAY!!! JUST COME AND WE TURN DECLINES INTO APPROVALS. EVERYONE IS APPROVED! ALL YOU NEED IS PROOF OF INCOME, AND $500 - $1000 DOWN! $0 DOWN with any PAID-off trade-in! WE ACCEPT ALL PROOF OF INCOME! "Self Employed, SSI, and even Cash Income" NO DRIVER'S LICENSE NO PROBLEM! NO ITIN, NO SOCIAL? DONT WORRY JUST GIVE US A CALL 773-254-4444 NOW we have Capital One with interest as low 3.99% We have up 24 months Warranty
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