Salesman David Johnson(DJ) was kind enough to let me know what my problem was. According to him, my problem is that I listen to "mommy" when trying to make an informed decision. David was upset that I "wasted his time" even though he called ME to come in. He was upset that I was hesitant on the offer; I was hesitant because it would be higher than what I currently pay. During this whole interaction(~5 hours), my mom was keeping me updated on my grandfather's health as he is elderly and very ill at the hospital. She also was advising me, from her point of view, what would make more sense financially. Her advice, along with personal finances, swayed my decision. Jose ( Junior Salesman) was very friendly throughout the time he helped me. He helped me while DJ, who had set up the meeting with me, made me wait for hours showed up. Toyota should ensure employees like DJ take sensitivity training because they don't know what customers have going on in their lives. Or at least provide some professional training on empathy in the workplace. I don't think I was disrespectful at any point for him to make comments about me being a mommys boy and saying I wasted his time because I asked for more options. He also ran my credit even though I had already pulled up my transunion report with my credit, and we hadn't gotten to finalize a sale. He took my initials before checking to see if he could reach what I had asked for. I also hope the IT department can look through his phone and ensure the picture he took of my ID is gone. To end the day, I get my truck back from being serviced at the dealership, and I am disappointed with the results. I paid close to $500 in services and after a closer look with Brandon (who was amazing help in escalating the issue), we noticed the truck came out in worse conditions than it had come in. He took pictures to compare the before and after and was able to get the right help. He emailed me a copy of the escalation email that he provided his upper management with pictures-- I am now waiting for their response. On a normal day, I would have taken the bad customer service as a lesson and gone on with my day ,but with what's going on in my life right I think its adequate to let others know what to expect when coming to this dealership.