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Brickell Buick & Gmc
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Brickell Buick & Gmc Reviews Summary

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Car Dealerships | Miami, FL

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665 SW 8th St, Miami, FL 33130, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Brickell Buick & Gmc?

As of Jul 16, 2024, 2346 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Brickell Buick & Gmc's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

purchased my car

best customer service

process of buying a car so easy

best customer service dealing

very professional and was able

#1 Dealer

never buy online vehicle

absolute worst dealer ever

not a good experience

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Brickell Buick & Gmc's customer reviews analysis

The reputation of Brickell Buick & GMC is multifaceted. Positive customer feedback is anchored around extraordinary experiences related to the staff’s professionalism, enthusiasm, attention to detail, and excellent customer service, which seems to significantly enhance their reputation. Glowing testimonials praise specific sales representatives and dealership staff, emphasizing gratitude for the seamless purchasing process, assistance with trial drives, preparation of vehicles, and overall exceptional treatment. However, there are significant concerns raised in the negative reviews. Some customers report serious grievances, including misleading online vehicle representations, issues with after-sales support, poor communication, and subpar vehicle inspection practices, suggesting a discrepancy in service quality that could tarnish the company's standing if not addressed.

Positive Feedback

Key positive aspects of customer feedback highlight an exceptional level of service provided by Brickell Buick & GMC employees. Several reviews commend the dealership for its staff's professionalism, knowledge, and dedication. Noteworthy is the praise for the personalized and enthusiastic approach to customer service, as individuals like Gloria, Manuel, Mario, Oscarito, Dany Escalante, Ictiandro Piloto, Violeta Rodriguez, and Marcus receive specific mentions for their roles in facilitating a positive experience. Customers express satisfaction with the detail-oriented service, including the preparation of vehicles with new mats, washes, and even a celebratory bow. This consistent recognition of staff attentiveness indicates a strong positive impact on the dealership’s overall customer relations and satisfaction levels.

Concerns and Threads

Despite numerous positive reviews, Brickell Buick & GMC faces significant criticism that raises concerns about specific elements of their operation. Buyers have reported experiences where vehicles purchased online did not match the condition depicted in the dealership's listings, which included issues such as damage, scratches, and undisclosed problems that were only discovered upon on-site inspection. Additionally, poor communication and a lack of responsiveness from sales reps and management have been cited as further contributing to customer dissatisfaction, particularly in relation to after-sales issues such as warranty information and registration processing. These negative experiences underscore issues in transparency, vehicle inspection standards, and customer service consistency that if unresolved, could seriously undermine the trust and credibility of the dealership.

Frequently asked questions about Brickell Buick & Gmc

Can I trust the online vehicle listings from Brickell Buick & GMC?

While many customers report successful purchases and a high level of satisfaction with their vehicles, there have been some concerns raised about the accuracy of the online listings versus the actual condition of the vehicles upon inspection. It is recommended to thoroughly inspect any vehicle in person before completing a purchase.

What level of after-sales support does Brickell Buick & GMC offer?

The dealership has received mixed reviews regarding after-sales support. Some customers praise the service and attention to detail, including follow-up on vehicle status and provision of loaner cars. However, others share experiences of unresponsiveness and difficulties obtaining important information such as warranty and registration details. It is advisable to discuss after-sales support expectations with your sales representative.

Is the customer service at Brickell Buick & GMC consistent?

Customer service experiences at Brickell Buick & GMC appear to vary. While many clients have commended the dealership for an excellent and professional customer experience, others have reported issues with communication and inadequate responses to queries and concerns. Prospective customers might consider checking the latest customer reviews and reaching out to recommended sales reps for the best experience.

Recent customer reviews and testimonials for Brickell Buick & Gmc

Brickell Buick & Gmc
Manuel Valladares
5-Star
2 months ago
I am pleased the fantastic time I had yesterday, in which I successfully purchased my car. More than this joy, I would like to highlight the excellent treatment that I received from the representatives who attended me. Gloria, Manuel and Mario. Everything happened very fast, every detail explained with great professionalism and enthusiasm. I want to thank everyone for the good time I had. I did not leave without clarifying every doubt I had. Really, an agency like this should be proud to have representatives like them. I also thank those who, although they did not participate directly with me, were very kind and gentle with their smiles and greetings. Thank Gloria, Thank Manuel, Thank Mario and Thank very much Brickell Motor. 100 % recommended.
Brickell Buick & Gmc
Jinette Aracil
5-Star
3 months ago
This GMC/Buick Dealership has the best customer service! Oscarito helped us out and he was amazing! He showed us all the cars I was interested in and let me really test it out as much as I wanted to! It helped a lot in my decision. Thank you so much!! I’m in love with my new car. Before I picked up my car they gave it new mats, a good wash, and even a big red bow!! Love this dealership ❤️
Brickell Buick & Gmc
Lauren Morrissey
5-Star
2 weeks ago
Dany Escalante is the best! He made the process of buying a car so easy, and made sure I got the perfect car that I wanted. I highly recommend him and this dealership! Excellent service from him and everybody in the dealership
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Brickell Buick & Gmc's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
Brickell Buick & Gmc

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2346
reviews
Excellent
Good
Average
Fair
Poor
More details

About Brickell Buick & Gmc

Car Dealerships
At Brickell Buick & GMC, the customer is at the core of everything we do. Your one stop place to make the most out of owning your car! We take great pride in having the most passionate and knowledgeable sales and service associates in the automotive industry. If you have any questions or require any information regarding automobiles, please know that our associates are only a phone call away and ready to provide you with VIP Service.
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