This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Berman Nissan Of Chicago?
As of Apr 01, 2024, 4169 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Berman Nissan Of Chicago's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 1, 2024
Last updated
April 1, 2024
Own this business?
Claim your Trustguide profile ans start building genuine reltionship wih your customers.
As of Apr 01, 2024, 4169 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Berman Nissan Of Chicago's customer reviews analysis
An evaluation of Berman Nissan of Chicago based on recent customer reviews indicates a strong and positive company reputation, particularly marked by quality customer service and knowledgeable staff. Sales representatives, notably Cesar, Manny, Paris, Steve Torres, Carlos, Miguel Perez, Emmanuel, and Frankie, have been commended for their attentiveness, product knowledge, and for their ability to cater to customer needs such as competitive pricing, understanding requirements, and financing processes. The dealership's environment is frequently described as clean, convenient, and comfortable, contributing to the overall customer satisfaction. While the experience is predominantly positive, there are instances where concerns are raised, such as with warranty coverages and trade-ins, suggesting room for improvement in certain operational aspects. Nonetheless, the recurring theme is one of successful sales experiences with individual salesperson recognition, indicating that the staff's efforts play a pivotal role in shaping the dealership's reputation.
Positive Feedback
Positive feedback for Berman Nissan of Chicago highlights several key aspects of the customer experience. Sales representatives receive praise for their patience, respect, and personable approach, which has significantly contributed to customer satisfaction. Associates like Cesar and Frankie are noted for going the extra mile to ensure customers find exactly what they're looking for, including additional features such as remote engine starters and specific car packages. The sales team's expertise in navigating the financing process is also appreciated, with finance managers like Jonathan staying late to finish deals and customers feeling well-informed throughout the purchasing process. The dealership's atmosphere is described as welcoming and professional, with a good selection of cars and an emphasis on cleanliness and convenience of location.
Concerns and Threads
While the majority of customer feedback for Berman Nissan of Chicago is positive, there are important areas where the experience has room for improvement. Some customers have reported issues related to post-warranty support, where financial assistance from Nissan in covering costs was not wholly satisfactory. Additionally, there is an indication that the trade-in process might not always meet customer expectations, with some individuals experiencing challenges in trade-in values aligning with outstanding loan amounts. These instances underscore the need for more transparent and supportive policies regarding warranties and trade-ins to enhance the trust and overall experience for prospective clients.
Frequently asked questions about Berman Nissan Of Chicago
What can I expect in terms of customer service when working with sales representatives at Berman Nissan of Chicago?
Customers can expect to receive personalized attention from knowledgeable and patient sales representatives. The staff is noted for their commitment to understanding customer needs and assisting them through the sales and financing processes.
Does Berman Nissan of Chicago offer a good selection of cars?
Yes, the dealership is praised for keeping a good stock of cars, providing customers with a range of vehicles to view and test drive.
Is the trade-in process at Berman Nissan straightforward and equitable?
While many customers have had positive experiences, some feedback indicates that there can be challenges in receiving equitable trade-in value, particularly in relation to existing car loans. Customers are encouraged to discuss their trade-in options and values thoroughly with the sales team.
Recent customer reviews and testimonials for Berman Nissan Of Chicago
Matthew Boling
5-Star
a month ago
I had a great experience with Berman Nissan. Cesar was my Product Specialist and he was great. He was very knowledgable and answered all my questions as he guided me through the financing process. Like I said, I had a great experience here and made what I would normally say is a painful process, painless.
Jennifer Burnett
5-Star
3 months ago
Berman is a great place for car shopping. I want to shout out Manny, our sales man in particular. He listened to what we wanted and got exactly that. He even worked to get us the most competitive price possible. Overall a great experience, good stock of cars to view/test drive.
Gleniqua Hunter
5-Star
2 months ago
Berman Nissan thanks for guiding me through the finance process. Amazing place to buy a car, ask for Paris. She’s an awesome sales agent. Paris thank you I love my Nissan Rogue!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Berman Nissan of Chicago first opened our doors as Mid City Nissan in 1987. Our award-winning team, is completely dedicated to providing the perfect experience for our customers. Our goal is to make sure you are completely satisfied from the moment you walk onto our lot. Once youve taken the keys to your new car, our goal is to be there to help you out with any service and maintenance you need for the entire lifespan of your vehicle. To learn more about our dealership, contact us online or give us a call at 773-295-0870. When youre ready, stop by our Chicago dealership to meet our team and take a test drive!
Expand
How other Car Dealerships compare to Berman Nissan Of Chicago
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
