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Arizona Best Cars Reviews Summary

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Car Dealerships | Phoenix, AZ

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9621 N Cave Creek Rd, Phoenix, AZ 85020, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Arizona Best Cars?

As of Jul 15, 2024, 530 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Arizona Best Cars's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Arizona Best Cars's customer reviews analysis

An analysis of the latest customer reviews for Arizona Best Cars paints a mixed but generally favorable picture of the dealership’s reputation. Positive experiences are frequently recounted, primarily praising the commitment of certain staff members (such as Arthur, Albert, and Michael) to go above and—that alongside commendable in-house financing options. Customers also commend the smooth car-buying process, transparency, and honesty. However, there exists a level of dissatisfaction in some instances. Complaints include a perceived pushiness regarding the purchase of extended warranties, occasional rudeness by specific staff members, and a lack of post-sale support for out-of-state buyers. The feedback also highlights some inconsistencies between buyer expectations and vehicle conditions upon delivery. These elements, while less frequent, indicate a need for improved quality assurance and communication for a segment of the customer base.

Positive Feedback

The majority of the reviews for Arizona Best Cars emphasize a positive customer experience highlighted by a hands-on and attentive staff. Customers have recounted experiences with employees like Arthur, Albert, and others who were described as amazing, helpful, and willing to go the extra mile. Efficient and professional handling of paperwork, integrity in the business process, and lack of high-pressure sales tactics further add to the positive impressions. Additionally, positive customer feedback often includes the dealership's ability to provide appealing in-house financing options, including the management of loans and application of tax credits. The overall process, from test driving to finalizing the sale, has been described as smooth, efficient, and stress-free with a high level of customer service.

Concerns and Threads

While the overall sentiment in customer feedback for Arizona Best Cars is positive, negative experiences do exist. Some customers express disappointment stemming from interactions with specific staff members perceived as condescending or unfriendly. Concerns are also raised around aggressive sales tactics for third-party extended warranties. Additionally, for out-of-state customers, issues related to vehicle conditions, such as undisclosed damage and missing equipment, raise serious questions about the dealership's delivery and post-sale support systems. Inconsistent vehicle quality, particularly in terms of cleanliness and maintenance (e.g., bent rims, alignment, and smoke odors in a car) are recurring negatives raised by customers. Despite these shortcomings, many customers would still recommend Arizona Best Cars but they advise that buyers be diligent, bring experienced individuals, and possibly a mechanic during purchase.

Frequently asked questions about Arizona Best Cars

Does Arizona Best Cars provide in-house financing options?

Yes, Arizona Best Cars offers in-house financing options, and customers have reported receiving excellent interest rates on their loans.

Is the car-buyback process at Arizona Best Cars pressure-free?

Many customers have described their experiences as pressure-free, mentioning the staff's laid-back approach and sincere guidance through the car-buying process.

Should out-of-state buyers be cautious when purchasing from Arizona Best Cars?

Out-of-state buyers are advised to exercise caution, as some reviews indicate discrepancies between vehicles' described and actual conditions on delivery. It is recommended to thoroughly verify vehicle details remotely and on-site before finalizing a purchase.

Recent customer reviews and testimonials for Arizona Best Cars

Arizona Best Cars
John Moore
5-Star
a month ago
Arthur and Albert were amazing to work with. It got me an amazing interest rate on my loan as well. They went the extra mile to be able to make sure I was happy. If I am looking to buy another vehicle in the future I will be looking at their inventory for my needs!
Arizona Best Cars
Joshua Smith
5-Star
2 months ago
I don’t give a lot of 5 star ratings but this place was great. Its appearance is a little deceiving from the road. The lot is full and you are not sure where to park. The lot attendant came out to great us and he was soft spoken but friendly. He didn’t have a lot of information about the car but he knew who would. He took our information and we took a test drive. He was laid back and not pushing us to buy the car. He let us drive as long as we wanted. When we got back we met with Michael. He was amazing. Straight to the point. Not pushy. Not trying to sell you an extended warranty or mess around with financing options. He was honest and you could tell the entire business runs based on integrity. Would highly recommend this place for sure. In fact I need a car for my son who just started driving and they’ll be my first call to see what they have in stock. They made purchasing my wife’s dream car an amazing experience!
Arizona Best Cars
Jorge Unzueta
5-Star
2 weeks ago
Everyone was great except Michael, he can be condescending and rude. Especially when it comes to the third party extended warranty he pushes you to buy to get a chunk of money. Also I’m not sure if the guy that you finalize the paperwork with in the house-like structure was having a bad day but he wasn’t friendly at all. To some people that is important. In all honesty I WOULD recommend Arizona Best Cars, I would just advise to take someone that is experienced in purchasing cars and a mechanic that can verify that the car you are looking at is in good working condition. If you do that, you should be fine. Best of luck everyone.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Arizona Best Cars's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
Arizona Best Cars

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
530
reviews
Excellent
Good
Average
Fair
Poor
More details

About Arizona Best Cars

Car Dealerships
Arizona Best Cars - we are selling top quality cars at well below market prices
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