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As of Apr 03, 2024, 2711 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Washington Plaza Hotel's customer reviews analysis

The overall company reputation of Washington Plaza Hotel is largely positive, as reflected by the recent reviews from guests. Customers have praised the hotel for its exceptional service, highlighting particular staff members like Treasure by name, who went above and beyond to ensure guest satisfaction. The hotel's ambiance has been described as charming and clean, with a blend of modern amenities and vintage charm. The location of the hotel is frequently noted as a strong point, providing guests with easy walkability to nearby attractions, dining, and public transportation. However, there are some concerns regarding room quality and additional costs, such as parking fees, which have detracted from the overall experience for some guests. The hotel appears to perform best in customer service and location, while aspects related to the physical state of the rooms and associated costs represent areas for potential improvement.

Positive Feedback

Key positive aspects gleaned from the customer feedback include the hotel staff's friendliness and professionalism, which contribute significantly to the overall experience. Multiple reviews mention a member of the staff named Treasure, who provided superior customer care. Furthermore, the rooms are generally perceived as clean, with good service reported. The dining and bar options at the hotel receive commendations for their exquisite quality. The hotel's prime location adds to the positive experience, offering guests easy access to local attractions, such as The White House and Ford’s Theater, and nearby amenities including public transportation and retail spaces like CVS.

Concerns and Threads

Despite many positive aspects, a few recurring negative impressions can be drawn from some of the reviews. The hotel's additional costs, particularly the parking fee, have been pointed out as unreasonably high. The lack of certain room amenities, like microwaves, has caused inconvenience to guests, pushing them towards higher-priced dining options within the hotel. Some guests reported cleanliness issues, specifically unpleasant odors and, in one case, hygiene concerns that caused physical discomfort. The room quality, including outdated TVs and subpar furnishings, alongside noise disturbances from neighbors or traffic, have also been noted as areas where the hotel failed to meet expectations.

Frequently asked questions about Washington Plaza Hotel

Is parking available at Washington Plaza Hotel, and what is the cost?

Yes, the hotel offers parking facilities, but guests should be prepared for a parking fee of approximately $50 per night.

Are the rooms at Washington Plaza Hotel equipped with a microwave?

No, the hotel rooms do not come with microwaves, and there are no microwaves available to guests within the hotel.

Does Washington Plaza Hotel have a convenient location for tourists?

Yes, the hotel is centrally located with easy walkability to numerous attractions, such as The White House and Ford’s Theater. It is also close to public transportation, allowing for convenient exploration of the D.C. area.

Recent customer reviews and testimonials for Washington Plaza Hotel

ELee

5-Star

2 weeks ago

I have to say this is one of the best hotels I have ever stayed at!! The friendliness off the staff I got to witness was at the top of class. The hotel dining and bar was phenomenal! They made our joint birthday stay absolutely unforgettable. Balcony views in the beautiful room we were in was wonderful! I just hated it had to come to an end! Rooms: Beautiful balcony view. Clean rooms Walkability: It sits right in the middle of anything you need. CVS definitely in walking distance

Nikki Richards

5-Star

4 weeks ago

Very lovely hotel! We booked last minute due to being tired from driving more than 10 hours, and the staff was nothing short than kind, respectful and professional. From the moment I called to ask questions to leaving, Treasure and the team were amazing. Treasure made sure that we were taken care of the entire stay, especially since we were there to attend a funeral. Kellisha, the amazing Jamaican queen who worked in the International Lounge was amazing as well. She was knowledgeable, caring and the food was impeccable. I now understand why this hotel has received amazing reviews. It is charming, quiet, comfortable, clean and upscale vintage. The overall quality was beyond extraordinary! I would highly recommend this hotel to any and everyone looking for a phenomenal place to stay in the D.C area. Thank you to everyone who assisted us while we were staying at your amazing hotel. All the reviews are definitely true, everything was exceptional.

Molly Joesten

5-Star

a month ago

My boyfriend and I had a perfect stay here. The room was clean, the bed was so comfortable, and the shower had great water pressure. The customer service was a 10/10 from the doorman to the ladies up front. Treasure, especially, made our stay great. I would absolutely stay again!

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Washington Plaza Hotel Reviews Summary

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Washington Plaza Hotel's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Washington Plaza Hotel

Is parking available at Washington Plaza Hotel, and what is the cost?

Are the rooms at Washington Plaza Hotel equipped with a microwave?

Does Washington Plaza Hotel have a convenient location for tourists?

Recent customer reviews and testimonials for Washington Plaza Hotel

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