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Club Quarters Hotels
Club Quarters Hotel Rittenhouse Square, Philadelphia logo

Club Quarters Hotels Reviews Summary

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Hotels | Philadelphia, PA

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1628 Chestnut St, Philadelphia, PA 19103, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Club Quarters Hotels?

As of Jul 13, 2024, 2395 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Club Quarters Hotels's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

nice surprise

friendly staff

impressed me

thoughtful amenities

perfect cappuccino

renovations feel right

cold filtered water

turning a not so good start into an amazing end

very reasonable price

facing a brick wall

very disappointing

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 13, 2024
Last updated
July 13, 2024

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Club Quarters Hotels's customer reviews analysis

Club Quarters Hotel Rittenhouse Square in Philadelphia appears to have generally positive reviews, with some guests experiencing slight inconveniences. The company's reputation benefits significantly from its exceptional staff, prime location, and value-for-money accommodations. Customers are particularly impressed with the thoughtful amenities such as complimentary laundry facilities and the provision of water bottles on every floor. Instances of rooms exceeding expectations in comfort and aesthetics compared to more expensive hotels highlight the hotel's capacity for delivering quality stays. However, feedback suggests that some areas of the hotel, including room conditions and certain amenities, need updating or improvement. The availability of cash transactions for deposits is well-received by international travelers, and the hotel's seamless check-in process is often commended. Altogether, the positive impressions are marred somewhat by negative experiences related to room placements, bedding quality, and the lack of in-room safe and parking facilities.

Positive Feedback

The positive aspects of the Club Quarters Hotel Rittenhouse Square include a highly accessible location that offers convenience to guests wishing to explore Philadelphia. Many reviews commend the courtesy and responsiveness of the staff who contribute to an overall welcoming atmosphere. Guests appreciate the comfort and quietness of the rooms along with the hotel's unique features like a 24/7 free coffee maker that adds a touch of luxury to the stay. Additionally, the hotel's historical charm and well-executed renovations are noted favorably. The cost-effectiveness of the stay, coupled with the extra comforts and professional service, enhances the positive customer experience, as does the introduction of amenities such as cold filtered water and the quality of the bathroom products provided.

Concerns and Threads

Notwithstanding the positives, Club Quarters Hotel presents some shortcomings that impact guest experiences. Key issues include the quality of the rooms, with some guests experiencing poorly positioned rooms with unpleasant views, excessive noise, and uncomfortable bedding. The absence of amenities such as in-room safes, sufficient soap holders in showers, and the need to climb over beds due to room arrangements were points of contention. Parking presents another challenge, with no on-site availability leading to additional effort and expense for guests. Moreover, the surprise of a room not matching website images and the discovery of cleanliness issues such as stained linen indicate inconsistencies in the hotel's standards, culminating in customer dissatisfaction. These negative aspects could potentially detract from the overall reputation and might need attention from the hotel management to maintain customer trust and satisfaction.

Frequently asked questions about Club Quarters Hotels

Does Club Quarters Hotel Rittenhouse Square provide parking options for guests?

The hotel does not have its own parking facilities. Guests are advised to park in a nearby parking garage, and they may receive a discount voucher from the hotel to reduce the parking cost. However, ensure to visit the hotel first before parking to obtain the discount.

Are credit cards mandatory for check-in at the hotel?

Club Quarters Hotel Rittenhouse Square allows guests the flexibility to use cash for the security deposit, making it accessible for those who may not wish to use credit cards at check-in.

Do the rooms at the hotel match the photos presented on the website?

Some guests have reported discrepancies between the room photos on the website and their actual rooms. It is recommended to discuss room expectations with hotel staff upon booking or check-in to avoid any misunderstandings.

Recent customer reviews and testimonials for Club Quarters Hotels

Club Quarters Hotels
Tamara Claire
4-Star
a week ago
I stayed here right before the pandemic ( I was on the last flight from LAX to Beijing), the room was nice and I loved the area. Front desk workers were really nice and being able to use cash for the deposit was great. Living in Beijing and in most Asian countries credit cards are required at check in. This was a nice surprise.
Club Quarters Hotels
Kristin LaFollette
4-Star
3 weeks ago
This hotel is in an excellent location, and the staff are very friendly. The room was great for the most part, although the bathroom was small and the space is a bit dated. We did have to ask a few times for extra pillows and towels (we never got the pillows, but did track someone down in the hallway to get towels). Overall, the place was great for the price, and you can't beat the location.
Club Quarters Hotels
Charles Di Pinto
4-Star
a month ago
Forget your preconceptions about budget hotels. Club Quarters Rittenhouse Square impressed me and stands out from many other hotels I've visited in Philadelphia. The exceptional staff, unbeatable location, and thoughtful amenities – from a complimentary laundry room to water bottles on every floor – had me impressed. The building itself is well-maintained, adding to the overall positive experience. But the rooms are the true stars. The website photos don't capture how comfortable, quiet, and aesthetically pleasing they are. The bathrooms are clean and well-appointed, proving that basic, no-frills can be truly excellent. My recommendation for CQ Rittenhouse is even stronger because I followed up my stay with a much more expensive stay at a Hilton in New York City. Club Quarters Rittenhouse surpassed the Hilton in every way. Kudos to the hotel's management and staff.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Club Quarters Hotels's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%
More details
Club Quarters Hotels

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.9
/5
2395
reviews
Excellent
Good
Average
Fair
Poor
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About Club Quarters Hotels

Hotels
Contemporary rooms with free Wi-Fi in an unfussy hotel offering Italian dining & a fitness room.
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