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Doubletree By Hilton Hotel
DoubleTree by Hilton Leeds City Centre logo

Doubletree By Hilton Hotel Reviews Summary

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Hotels | Leeds

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Granary Wharf, 2 Wharf Approach, Leeds LS1 4BR

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Doubletree By Hilton Hotel?

As of Jul 13, 2024, 3364 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Doubletree By Hilton Hotel's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 13, 2024
Last updated
July 13, 2024

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Doubletree By Hilton Hotel's customer reviews analysis

The DoubleTree by Hilton Leeds City Centre has garnered an overall positive reputation from customers, as derived from recent reviews. Its highly-praised location near restaurants, Leeds train station, and the shopping district significantly contributes to its favorable image. Customers frequently commend the hotel’s continued high standards in terms of room quality, cleanliness, and range of amenities, noting the modern, well-decorated rooms with advantageous views. The customer service receives highly positive mentions, with particular accolades directed toward the friendly and supportive staff. The Sky bar and breakfast options are celebrated features that enhance the guest experience. While the reviews reflect a successful management of an unexpected delay at check-in, it is evident that the hotel employs effective problem-resolution skills, helping to maintain its prestigious status. Overall, the hotel seems to marry convenience with luxury, underpinned by a quality service ethos that resonates with guests, both regular and new.

Positive Feedback

Analyzing the collective customer feedback, it's clear that the DoubleTree by Hilton Leeds City Centre excels in several key areas. The proximity to Leeds train station and local amenities stands out as a major convenience for guests, who also enjoy the added benefit of the hotel’s scenic placement by the canal. The staff, consistently described as friendly and professional, appear to significantly contribute to the hotel's welcoming atmosphere. Special attention is given to loyalty program members, which enhances the customer experience with perks like room upgrades and complimentary items. A praise-worthy aspect relates to the provision of well-equipped, spacious, and accessible accommodations, addressing the needs of those with disabilities, as well as guests seeking a comfortable and functional environment. Additionally, the variety and quality of the breakfast, with a mention of catering to various dietary needs, further solidify the hotel’s position as a high-standard establishment. Moreover, the hotel's amenities, including the high-praised Sky bar and fitness center, despite some noted limitations, offer guests desirable recreational options.

Concerns and Threads

Despite the many positive aspects, there are some recurring issues highlighted by past guests that detract from the overall customer experience. One concern noted involves the efficiency of the hotel’s lift system, with reports of long waits and queues forming at busy times. Room service appears to have inconsistencies, particularly with the continental breakfast offering, where guests encountered unsatisfactory condiment provisions, delayed service responses, and room for improvement in maintaining the quality and temperature of the food delivered. Additionally, some guests have noted minor inconveniences related to the lighting in rooms, particularly where it affects the ability to apply makeup or style hair. While these issues are relatively isolated compared to the array of positive feedback, they nonetheless suggest areas where the hotel could focus on refinement to elevate the guest experience further. The high cost of parking might also be a consideration for some guests who are weighing their options.

Frequently asked questions about Doubletree By Hilton Hotel

What is the proximity of the hotel to key local attractions?

The DoubleTree by Hilton Leeds City Centre is highly acclaimed for its convenient location, located within a short walking distance to nearby restaurants, shopping malls, and Leeds train Ch station. Additionally, it is only about 10-15 minutes away from the city centre.

Does the hotel offer good options for guests with disabilities?

Yes, the hotel is known to be very accommodating for guests with disabilities, offering spacious wheelchair-accessible rooms and well-designed wet rooms. The staff has been noted to provide excellent support, and the hotel's location makes it a suitable choice for guests with mobility issues.

Are there extra benefits for Hilton loyalty program members staying at this hotel?

Indeed. Hilton loyalty program members, especially Diamond members, are well-catered for, with perks such as room upgrades, complimentary drinks vouchers, and exclusive breakfast menu options enhancing their experience at the DoubleTree by Hilton Leeds City Centre.

Recent customer reviews and testimonials for Doubletree By Hilton Hotel

Doubletree By Hilton Hotel
Aiman
5-Star
2 weeks ago
Location is great, with many nearby restaurants. It is just a 6-minute walk to the shopping mall and shopping street. The Leeds train station is just next to the hotel The staff is friendly and nice. We had an issue at check-in, which was delayed due to a global Hilton issue, but the manager was amazing in handling the situation. I would like to thank the manager; he was really nice and helpful. The room is nice, well decorated, and has a nice view. The sky bar is an amazing place at the top of the hotel. Housekeeping was wonderful. I love the hotel and definitely recommend it. Rooms: Nice and well decorated Safety: Safe Walkability: To restaurant and shopping mall Food & drinks: Sky bar is amazing
Doubletree By Hilton Hotel
Paul Bobo
5-Star
4 days ago
Love this hotel. Great location a few yards from the rear entrance of Leeds train station and right next to the canal. Beautiful hotel inside with a great rooftop bar that has fantastic views. They really look after Diamond members with room upgrades, free drinks vouchers and even a la carte dishes on the breakfast menu. Staff are friendly and professional. This is always my hotel of choice when visiting Leeds
Doubletree By Hilton Hotel
Thines Ganeshamoorthy
5-Star
a month ago
I've stayed in the DoubleTree by Hilton Leeds City Centre many times and as an electric wheelchair user I could not recommend this hotel more highly. Well located literally minutes from Leeds Train station, using the cut through the station you are 1-2 minutes from the Hotel. And only about 10 - 15 minutes from the city centre. The staff are fantastically friendly and supportive, and had help bringing my bags to and from my room. The wheelchair accessible rooms are very spacious which is particularly important for someone in an electric wheelchair. The wet room is also really roomy and has a fantastic shower with a fold down shower seat. Breakfast is one of the best selection I have seen and plenty of variety. Would recommend this hotel for a business or leisure getaway.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Doubletree By Hilton Hotel's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Doubletree By Hilton Hotel

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
3364
reviews
Excellent
Good
Average
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Poor
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About Doubletree By Hilton Hotel

Hotels
Modern rooms and suites in a polished redbrick hotel with a stylish rooftop bar and a restaurant.
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