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As of Jul 13, 2024, 2499 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Sofitel Philadelphia At Rittenhouse Square's customer reviews analysis

The Sofitel Philadelphia at Rittenhouse Square embodies a balance of luxury, comfort, and respect for eco-friendly practices, which has garnered largely positive receptions from guests. Reviews consistently highlight the spacious, well-maintained rooms and high-quality amenities that contribute to the overall positive experience. Staff interactions are frequently described as friendly, professional, and efficient, enhancing the hotel's reputation for excellent customer service. Additionally, the hotel's central location is praised for its proximity to local attractions and dining, which augments the guest experience. However, there is a discernible thread of dissatisfaction concerning an 'Urban Experience Fee' which caught some guests off-guard, leading to a perception of unexpected costs and slightly tarnishing the hotel's image. The ongoing construction and associated inconveniences, such as altered entrance routes and unavailable facilities, have also negatively impacted the guest experience, albeit to a lesser extent.

Positive Feedback

Positive impressions of the Sofitel Philadelphia at Rittenhouse Square are driven by the spaciousness and comfort of the rooms, as well as the attentive housekeeping that ensures a spotless environment complemented by convenient amenities. The approachability and professionalism of the staff contribute significantly to a hospitable atmosphere, offering personal recommendations and addressing queries with knowledgeable ease. The hotel's eco-conscious initiatives, like limiting housekeeping to reduce waste, are well-received and align with modern environmental concerns. Additionally, guests appreciate the prime location, which facilitates easy access to a variety of restaurants, historical sites, and other attractions. Such details, including the availability of luxurious bathrobes and slippers, create an aura of luxury that is consistently praised among reviewers.

Concerns and Threads

While the Sofitel Philadelphia at Rittenhouse Square generally receives favorable feedback, certain aspects have prompted criticism. Guests have expressed displeasure with an 'Urban Experience Fee,' feeling it was an unexpected cost which contributed to unhappiness, especially as the justification for this surcharge was not clear or satisfactory to those affected. The hotel's ongoing construction presented another point of contention, causing inconvenience for some guests due to temporary accessibility adjustments and the lack of available amenities, such as the bar and restaurant during their stay. Furthermore, occasional lapses in cleanliness and room preparation upon arrival were noted, undermining the overall impression of luxury that is expected of the hotel. Additionally, experiences with the valet service were occasionally marred by inefficiency and perceived rudeness.

Frequently asked questions about Sofitel Philadelphia At Rittenhouse Square

Are there additional fees I should be aware of when booking at Sofitel Philadelphia?

Yes, the hotel charges an 'Urban Experience Fee', which is a surcharge added to your bill for booking online. It's advised to review the total cost and inquire about any such fees before completing your reservation.

Is the Sofitel Philadelphia undergoing construction and how might this affect my stay?

The hotel is currently undergoing renovations which may affect certain aspects of your stay, such as the usage of entrances, and availability of amenities like the bar and restaurant. It's recommended to contact the hotel directly for the most recent updates regarding construction.

What cleanliness initiatives are in place at Sofitel Philadelphia?

Sofitel Philadelphia implements measures to ensure a high standard of cleanliness including hygienic and sealed soap dispensers. However, it's noteworthy that there have been isolated instances of cleanliness lapses, so guests are encouraged to immediately report any concerns to the hotel staff for resolution.

Recent customer reviews and testimonials for Sofitel Philadelphia At Rittenhouse Square

Awais Khan

5-Star

a week ago

I stayed at the Sofitel at Philadelphia for three nights and I was very impressed by the quality of the service and the facilities. Here are some of the highlights of my stay: • The room was spacious, comfortable, and spotless. I appreciated the attention to detail and the amenities, such as the coffee machine, the minibar, and the TV. • The staff was friendly, professional, and knowledgeable. They helped me with my check-in and check-out, gave me recommendations for local restaurants and attractions, and answered all my questions. • The hotel had several measures to promote sustainability and reduce waste, such as hygienic and sealed soap dispensers, and incentives for guests who choose to limit housekeeping. I think this is a great initiative and I hope more hotels will follow suit. Overall a wonderful stay at the Sofitel at Philadelphia and I would highly recommend it to anyone looking for a luxurious and eco-friendly hotel in the city.

Pat Joyce

5-Star

5 days ago

"The urban Experience Fee " We had a nice stay at your hotel until we received our bill for the stay! the fee was "The urban Experience" when calling and questioning the "fee" I was told by. the front desk apprehensively that this is. a new fee this year as a resort fee. Sorry this is nit a resort it's simply a hotel. I then asked to speak to the manager who was very short with me said it was not resort fee but a fee for booking online. You by your new policy have made a nice stay too celebrating the wedding of my cousin to a stay in which have lost a customer who regularly travels.

Samir Mavrakis

5-Star

3 days ago

Front desk, friendly, professional, and efficient. Room was very spacious and comfortable. Guest Services is very good. Concierge was excellent very knowledgeable and helpful. Excellent location with many restaurants around it. Very close to many attractions either walking or bus or short drive. Nearby activities: Historical sites and entertainment Walkability: Close by to many attractions and restaurants

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Sofitel Philadelphia At Rittenhouse Square Reviews Summary

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Featured review

Sofitel Philadelphia At Rittenhouse Square's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Sofitel Philadelphia At Rittenhouse Square

Are there additional fees I should be aware of when booking at Sofitel Philadelphia?

Is the Sofitel Philadelphia undergoing construction and how might this affect my stay?

What cleanliness initiatives are in place at Sofitel Philadelphia?

Recent customer reviews and testimonials for Sofitel Philadelphia At Rittenhouse Square

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