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As of Jul 13, 2024, 6128 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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The Biltmore Los Angeles's customer reviews analysis

The Biltmore Los Angeles holds a complex reputation, marked by its illustrious history and structural grandeur, juxtaposed with a modern-day customer experience that shows areas of inconsistency. While the hotel's architecture and maintenance of historical elements consistently wow guests, and the staff frequently receives praise for their professionalism, there seems to be a tangible divide between the public spaces and the private guest rooms. Many reviews indicate that the rooms themselves may not live up to the luxurious expectations set by the hotel's common areas, with complaints of outdated furnishings and maintenance issues. Additionally, while walkability is noted for daytime activities, the surrounding area's safety at night is a recurring concern. Costs, including that of parking and additional amenity fees, have also been points of contention for some guests.

Positive Feedback

Positive experiences at The Biltmore Los Angeles are primarily rooted in the hotel's rich history and stunning architecture, with guests often lauding the aesthetic beauty of the lobby and ballrooms. The historical context adds a unique charm that is reflected in the positive customer feedback. Additionally, cleanliness and room service efficacy are frequently applauded, contributing to a comfortable stay for many. The staff is regularly highlighted for their friendly and helpful demeanor, enhancing the overall guest experience. The presence of modern amenities, despite the building's age, and the hotel's strategic location with accessible walkability during the day further bolster guest satisfaction.

Concerns and Threads

Areas of dissatisfaction for guests at The Biltmore Los Angeles primarily revolve around the state of the private rooms, which are often described as outdated and sometimes poorly maintained. Guest experiences sometimes point to a discrepancy between the grandioity of the public spaces and the underwhelming nature of the accommodations. Additional concerns include the safety of the surrounding area at night, high costs attached to parking and breakfast, and an unexpected amenity fee that can catch guests by surprise. The customer service experience shows a lack of consistency, with some guests encountering unwelcoming staff or issues with reservations such as valet parking not being honored.

Frequently asked questions about The Biltmore Los Angeles

Are the guest rooms at The Biltmore renovated and modern?

Guest reviews suggest that while the hotel's public spaces are well-maintained and reflect the building's historical significance, some guest rooms may appear outdated and not as well-maintained as one might expect from the hotel's grandiose setting.

Is it safe to walk around the hotel area, especially at night?

While the hotel is in a location considered walkable during the day with numerous dining and shopping options, some guests have expressed safety concerns regarding the surrounding area's homeless population, particularly at night.

Does the Biltmore Los Angeles charge any additional fees for amenities?

Yes, according to guest reviews, the hotel charges a nightly amenity fee that covers the use of advertised amenities such as WiFi. Guests have noted this fee sometimes comes as an unwelcome surprise upon check-in.

Recent customer reviews and testimonials for The Biltmore Los Angeles

Mehran Farahmandpour

4-Star

a month ago

Beautiful hotel completed in 1923. This is where the Oscars were held for over a decade when it all started. Gorgeous architecture in the lobby and ballrooms. Rooms, though, are still stuck in that era! Small, not particularly well maintained, sparsely decorated, and a tiny bathroom. Service and other staff were cordial and professional but didn't get the sense they will go above and beyond. Good location but not a lot that you can, or want to, walk to. It's LA. You have to drive everywhere. Restaurant and bar are nice but nothing special.

Swats

4-Star

a month ago

The actual mystery is how old the building is. Its modern architecture and amenities keep it still stylish and modern. I loved its stunning architecture; it felt incredibly luxurious; from the ceilings to the carpets, the hotel had a sense of detailed richness and architectural grace. The rooms were clean, and room service was quick. The staff has been welcoming and polite And provided complimentary water bottles, which was a nice gesture. I had two different bookings during my five-day stay because I extended my visit, lol. I couldn't get enough of this place! I have no complaints about the Rooms, except the mirrors had an odd oil print design, which I found strange. One of my rooms had a partial downtown view and was slightly bigger with a mini fridge than the single bedroom. I didn't hit the pool during my stay, but I did take a stroll to check out the amenities, and they're pretty sweet. I skipped to try breakfast based on some reviews, but there are plenty of excellent dining options, shops, salons, and food trucks within walking distance. I highly recommend this hotel. It looks just as amazing in person as in most famous music videos and movies. Some areas, like the ballroom, were restricted, but overall, it was a fantastic stay. Would recommend. Rooms: Clean and the room service is quick. Safety: safety can sometimes feel a bit iffy coz of the homeless population here in downtown, but overall, it feels safer than many other cities I've visited. Night walks are not at all recommended. Walkability: Suitable for walking around. I found many cool spots to eat, shop during my free time in the evenings and mornings. Mornings were my favorite. Plus, having the metro there made it easy to visit most places. The only downside is homeless situation felt a bit sketchy sometimes. But honestly, despite that, I'd still give this area a big thumbs up for walkability. LA vibes between those buildings! Might feel unsafe to walk during nights! Food & drinks: There's this Mexican food truck that is outside the hotel in the evenings to early mornings. It's cheap and delicious. And I tried 71above, which has become my favorite place, where you can see the entire LA city. Starbucks and Pitchoun are just below the hotel from the other side of the building for morning book readings and coffee. Tbh, there are a ton of food options around here, from budget-friendly to high-end joints.

Suzie Newcome

4-Star

2 weeks ago

The Biltmore is a gorgeous hotel steeped in history and connections the movie industry. We absolutely loved staying here. Our room was very comfortable and clean, the staff was incredibly helpful and friendly and the location was great. We felt safe walking around and could call Uber from the private driveway. Will definitely return!

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The Biltmore Los Angeles Reviews Summary

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Featured review

The Biltmore Los Angeles's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about The Biltmore Los Angeles

Are the guest rooms at The Biltmore renovated and modern?

Is it safe to walk around the hotel area, especially at night?

Does the Biltmore Los Angeles charge any additional fees for amenities?

Recent customer reviews and testimonials for The Biltmore Los Angeles

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Overall Rating

About The Biltmore Los Angeles