The Omni San Francisco Hotel enjoys a reputation for excellent service, comfortable beds, and exceptionally clean and spacious rooms, attributed to its attentive and friendly staff. A noteworthy aspect is the staff's ability to create personalized experiences, as evidenced by numerous guests who received room upgrades, special treats, and proactive services like a ready car by the doormen. The location of the hotel receives praise for its convenience and the added value of thoughtful amenities like bottled waters. However, there have been some concerns regarding additional charges, such as the valet parking and room service fees, which have caught customers by surprise. Other issues include a strong unpleasant scent in common areas, subpar default pillows, and a lack of in-room refrigerators, which have affected the overall satisfaction. Furthermore, there have been incidences of unexpected housekeeping entry despite a do-not-disturb sign and billing inaccuracies that marred the guests' experiences. These negative experiences have, in some instances, led to reduced trust in the hotel's billing systems and customer service responsiveness.