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Ubreakifix Reviews

Rated 4.7 based on 1072 Reviews

Mobile Phone Repair in New York

202 W 96th St, New York, NY 10025, United States

Published on
January 15, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Ubreakifix's customers had a positive experience.

Positive
90%
Neutral
Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Ubreakifix?

Trustguide extracts key phrases from reviews about Ubreakifix and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 1072 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Ubreakifix's publicly available reviews View source

James Wepsic rated Ubreakifix 5 stars
5 months ago
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My experience was really great! They fixed my Nintendo switch and now the problem is all gone. The man at the counter was very nice and they completed the repair very fast. Thank you!!
Nasif Hq rated Ubreakifix 5 stars
a week ago
went for a controller repair as it was a special edition controller i wanted to preserve. Went for an audio jack, sync button, and left potentiometer repair. told them to NOT replace the right potentiometer (for personal reasons) and they still did. Controller now has the worst drift it’s ever had, and now won’t turn on after a day’s use. Thankfully tho the staff was also SUPER nice, very determined and communative in fixing my controller. I appreciate the effort that they put in trying to fix it, working around the clock trying their absolute best, but i’m disappointed with their end product. I will update soon, hopefully they will be able to sort everything out. But i still recommend this spot, for their kindness, determination, and overall welcoming and inviting aura.
Eithne McDonald rated Ubreakifix 5 stars
a week ago
Super quick service (literally 2.5 hours) in fixing my water-damaged Android screen. So much better than other places I have visited. The service and quality of the repairs they provide is worth the money! I had gotten it fixed previously somewhere else, but they messed it up and the price I paid was nearly the same. Super friendly staff too! Highly recommend.

Reviews Summary

The overarching sentiment expressed in the customer reviews for uBreakiFix suggests a high satisfaction rate with key factors such as a friendly and communicative staff, swift repair services, and successful resolution of issues contributing to a favorable company reputation. Customers repeatedly praise the speed at which their devices are repaired, with several instances of service exceeding the expected turnaround time frame. The quality of repairs is generally seen as good, with remarks highlighting the staff's professionalism and aptitude in handling different types of electronic damage. However, there is an instance of customer dissatisfaction where repair instructions were not followed, resulting in the customer having to return for further servicing. While the speed and quality of service stand out, it's notable that attention to specific customer requests needs reinforcement.

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Frequently Asked Questions About Ubreakifix

How fast can I expect my repair to be done?

Based on customer reviews, repair times at uBreakiFix are notably quick, often with devices fixed in less than the planned estimate. The actual time may vary depending on the extent of the repair and current workload.

Are uBreakiFix staff members knowledgeable and able to handle severe damages?

Customers have reported that the staff members are not only friendly but also highly skilled and knowledgeable, successfully handling various repair tasks, including severe damages like water-damaged screens and physically impaired electronics.

What if the repair does not meet my expectations or there are issues afterward?

Although most reviews are positive, if your expectations are not met or if there are issues with the repair, it is recommended to contact uBreakiFix directly to discuss any concerns. The company may offer solutions or further assistance to ensure customer satisfaction.

About Ubreakifix

Mobile Phone Repair

At uBreakiFix Upper West Side, we specialize in electronics repair including: cell phone repair, screen repair, back glass repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help.All of our repairs take place in-store and can usually be completed in about an hour. By choosing uBreakiFix Upper West Side, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else. With hundreds of stores across North America and millions of devices repaired to date, uBreakiFix is the undisputed leader in the repair industry.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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