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Mr Fix Reviews Summary

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Mobile Phone Repair | Edinburgh

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15 Home St, Edinburgh EH3 9JR

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mr Fix?

As of Apr 23, 2024, 1008 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Mr Fix's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Amazing service!!

went the extra mile

Honest, friendly and positive experience

Very quick, professional service!

elegant european front service

speedy friendly service

positively by the efficiency and service

are always excellent

Safe to say I was impressed!

AVOID AT ALL COSTS!!!!!!

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 23, 2024
Last updated
April 23, 2024

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Mr Fix's customer reviews analysis

Evaluating Mr Fix's overall company reputation from the provided customer reviews paints a nuanced picture. The company seems to have a number of satisfied customers who praise its efficient service, friendly and honest staff, and willingness to go the extra mile. Positive feedback mentions quick turnaround times, exceptional customer service by staff members like Lukasik, and pricing fairness, with one instance of a discounted repair cost. However, one notably severe negative review accuses the company of returning a phone in a worse condition post-repair, coupled with allegations of negligence and rude staff behavior. While this review stands out in its severity, it does not appear to be representative of the majority experience. The overall impression is that Mr Fix is generally reliable and valued for its quick and professional services, but there is at least one report of a significantly negative experience that could indicate potential inconsistencies in service quality.

Positive Feedback

Key positive aspects from Mr Fix's customer feedback include rapid and professional repair services that exceed expectations, as highlighted by customers’ accounts of screen repairs completed within hours and sometimes going beyond the standard procedure to accommodate unique problems, such as combining parts from different defective screens to ensure a functioning device. Staff members are often mentioned for their helpfulness and honesty, with Lukasik being singled out for providing excellent customer care. Furthermore, prices are frequently described as reasonable or even generous, with one customer noting a reduction in the initially quoted price. The store is also complimented for its front service appearance and an array of products, enriching the overall customer experience.

Concerns and Threads

Despite many positive experiences shared, Mr Fix's customer feedback is not without some significant negatives. One scathing review dominates the negatives, detailing a disastrous service outcome where the customer's iPhone was returned in a worsened condition and culminated in the need to replace the phone entirely. The same review specifically condemns the staff's attitude as uncaring and rude, contrasting starkly with other reviews. While the majority of customers seem satisfied, this outlier indicates a possible risk of inconsistency in service and customer care, which raises concerns about quality assurance and staff training.

Frequently asked questions about Mr Fix

How fast can I expect my repair to be done at Mr Fix?

Many customers report a quick repair service, with some screen repairs being done in as little as 10 to 15 minutes and more complex jobs completed within a few hours to 2 days. However, times can vary based on the specific issue and current workload.

Is the pricing competitive at Mr Fix?

Customer feedback often highlights reasonable pricing. There are also reports of prices being reduced from the original quotes, suggesting that Mr Fix may offer competitive and flexible pricing.

Can I trust the staff at Mr Fix to be professional and courteous?

Most reviews praise the staff for being friendly, helpful, and honest, with specific commendations directed toward individual staff members like Lukasik. However, there was an isolated report of staff negligence and rudeness, implying that while the general trend is positive, some customers may have different experiences.

Recent customer reviews and testimonials for Mr Fix

Mr Fix
Charlie Wilson
1-Star
a month ago
AVOID AT ALL COSTS!!!!!! Would advise to stay away from here unless you want a phone returned to you in an even more broken state than originally given to them to fix. Broke the motherboard apart on an iphone 12 i had them fix with a wifi/cellular issue got the phone back with promises of ALL issues being fixed yet it never was, had to fork out to buy a 2nd hand phone to replace the new one id just taken out on contract due to their negligence, rude staff that couldn’t care less just thankful i never paid them anything. AVOID AT ALL COSTS!!!!!!!
Mr Fix
Laura Anderson
1-Star
a week ago
Amazing service!! He was so helpful and friendly, had my phone screen done in 10 minutes and was great value for money. Would definitely recommend
Mr Fix
Chris Bendle
1-Star
a month ago
Needed an urgent repair today. The owner went the extra mile to get the correct model for a replacement screen. Fixed it in 15 minutes. The original price was £69 but he lowered it to £54. This man is far too kind and honest for his own good. For such a service he provided, I would have gladly paid the full amount.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Mr Fix's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%
More details
Mr Fix

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
1008
reviews
Excellent
Good
Average
Fair
Poor
More details

About Mr Fix

Mobile Phone Repair
MR FIX is a trusted phone repair service provider. Our highly trained technicians can also repair your phone at your suitable time and place, suiting your needs. Be it your home, hotel, office or any other location, we will visit you and fix your phone in front of you in just 30 minutes, while you carry on your day. Why Choose MR FIX We visit your place Our technicians will reach your place whenever and wherever you want. We come to your home, office, hotel or other places you choose and fix your phone in front of you within 30 minutes. There is no need to put your work on hold. Our service guarantee for 12 months Since we use only the quality parts and accessories, we give a no-fuss 12 months warranty on every repair we initiate
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