Mobile Zone Liverpool Ltd appears to have a predominantly positive reputation based on the recent customer reviews. The majority highlight a swift and efficient repair service offered by the company, with notably quick turnaround times and reasonable prices mentioned frequently. Customers commend the professionalism and politeness of the service personnel, and the quality of the repairs seems to generally meet customer expectations, with numerous mentions of the shop's ability to provide service at costs better than competitors. However, there are some concerns raised; one customer reported a negative experience involving a dispute about the authenticity and condition of a replacement phone screen, suggesting potential issues with the transparency or quality of parts used by the shop. This isolated complaint indicates that while the overall sentiment is positive, the company may have inconsistency in service quality or customer communication, which impacts some customers' trust negatively.