Swissotel Chicago has garnered a positive company reputation based on recent reviews, which commonly praise its service, location, and room amenities. It is depicted as a hotel offering polite and professional services from various departments like the valet parking and room service staff. The property's location is repeatedly highlighted as 'perfect' and 'excellent', being close to downtown Chicago's attractions and offering stunning views, particularly of the Chicago River and Lake Michigan. Guests appreciate the clean and updated rooms, equipped with comfortable beds and amenities like blackout curtains to counteract the solar heating effect. However, there's room for improvement in certain areas, such as the privacy concerns raised due to housekeeping practices and the varying quality of customer service encountered by guests. Also mentioned are aspects about room design, like the size of the showers, which may detract from the overall experience for some. While there are isolated complaints, they seem to be outweighed by the frequency of positive experiences detailing comfort, convenience, and a welcoming atmosphere.