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As of Mar 24, 2024, 2359 customers have reviewed this business and rated it 3.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Street Cars Manchester's customer reviews analysis

Street Cars Manchester largely enjoys a positive reputation as evidenced by the reviews provided. Customers appear to be quite satisfied with the promptness of the service, and the professionalism displayed by the drivers. Recurring commendations highlight drivers' friendliness, the speedy response times in fulfilling ride requests, and the polite assistance offered to customers, including those with special needs or unfamiliar with Manchester. Additionally, a peculiar incident mentioned in one negative review stands as an outlier compared to the mainly positive feedback. The circumstances involved in this troubling instance seem to suggest potential safety concerns or conduct unbecoming of a professional service. While this negative experience is concerning, it does not reflect the majority of customer experiences, which suggest a reliance on punctuality and courteous service.

Positive Feedback

The overwhelmingly positive feedback for Street Cars Manchester points to several core strengths of the company. Clients specifically praised the quick and efficient service, with minimal waiting times being reported, even when transport was arranged through third-party services such as the NW ambulance service. Drivers were commended for going above and beyond, with acts of vigilance like protecting customers from impersonation attempts. Customer service extends to those needing special assistance, depicting drivers as helpful and considerate. Cost-effectiveness is also noted, with reasonable charges for longer journeys, and overall, drivers received acclaim for their friendliness, driving skills, and politeness.

Concerns and Threads

While the preponderance of customer feedback is positive, there are a few negative comments that concern the reputation of Street Cars Manchester. The most alarming among these involves a troubling episode where a driver's behavior was perceived as inappropriate and threatening, particularly to a group of women. The incident also involved overcharging and evasive actions surrounding a fare dispute, which raises questions about the transparency of pricing and driver professionalism. Another customer raised an issue with being short-changed and receiving incorrect currency, which calls attention to the trustworthiness and attention to detail of some of the drivers. Moreover, a job applicant expressed disappointment in not receiving a response, which while indirect feedback, could reflect on the company's administrative and communication practices.

Frequently asked questions about Street Cars Manchester

Can Street Cars Manchester provide special assistance for passengers with disabilities?

Yes, Street Cars Manchester is known for providing considerate assistance to passengers with disabilities. Drivers are commended for being mindful and helpful, ensuring that passengers with limited mobility are aided in getting in and out of the vehicle.

Are the fares for Street Cars Manchester reasonable and transparent?

Most customers find the fares reasonable, especially for longer journeys. However, there have been isolated instances of overcharging and lack of transparency. It's advisable to agree on the fare upfront or ensure the meter is used correctly to avoid any fare disputes.

How reliable and safe is the service from Street Cars Manchester?

The majority of customers report Street Cars Manchester as reliable and safe, with prompt services and professional drivers. Nevertheless, there has been a noted exception where safety was a concern due to a driver's inappropriate conduct. Customers are encouraged to report any such instances immediately to the company for resolution.

Recent customer reviews and testimonials for Street Cars Manchester

Monica Warner

5-Star

3 days ago

My transport was arranged by MRI for the NW ambulance service. I was pleasantly surprised by the speedy response to the request, which meant that I didn't need to wait more than a few minutes. My driver was friendly, courteous, and professional. I would recommend your services.

Nikki Graham

5-Star

a month ago

Exceptionally polite and friendly driver, who was on time and rang me to let me know he had arrived. He also prevented someone pretending to be me in an attempt to try and steal my booked taxi ride! (Cheeky!) Very happy with the service and would not hesitate to use Street Cars Manchester again

Kelly Glenn

5-Star

a week ago

We always find your taxis and drivers very friendly and helpful ( we don't live in Manchester) . They always guide us in the right direction. We never have to wait longer than a few minutes.

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Street Cars Manchester Reviews Summary

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Featured review

Street Cars Manchester's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Street Cars Manchester

Can Street Cars Manchester provide special assistance for passengers with disabilities?

Are the fares for Street Cars Manchester reasonable and transparent?

How reliable and safe is the service from Street Cars Manchester?

Recent customer reviews and testimonials for Street Cars Manchester

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About Street Cars Manchester