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As of Apr 20, 2024, 336 customers have reviewed this business and rated it 3.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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City Cars Private Hire's customer reviews analysis

City Cars Private Hire appears to have a mixed reputation based on the latest reviews, which highlight both positive and negative experiences. Factors contributing positively to the company's reputation include prompt service, helpful and courteous drivers, and the ability to handle urgent requests effectively. Positive encounters note drivers being kind and offering advice, demonstrating humanity beyond mere transactional interactions. However, negative experiences seem to revolve around mismanagement of booking times, discrepancies between quoted and charged prices, and perceived poor communication and organizational issues, particularly with pre-arranged bookings. Some customers report tardy services and a lack of prompt responses to complaints, which appears to have marred the reputation of the company for some users. Despite these issues, there are recurring compliments regarding the helpfulness of operators and the promptness of some services.

Positive Feedback

The positive reviews for City Cars Private Hire point towards a number of commendable aspects of the service. Customers have praised the company for their ability to respond rapidly to urgent requests, noting that the drivers not only arrive quickly but are also helpful and considerate in stressful situations. A significant number of reviewers mention the friendliness and professionalism of the drivers, with many expressing gratitude for the supportive and empathetic nature displayed during the service. The cleanliness and comfort of the cars are also noted, which contributes to a positive overall customer experience. Additionally, the helpfulness and politeness of the call operators have also been highlighted, suggesting a generally positive interaction from the initiation of service.

Concerns and Threads

On the negative side, City Cars Private Hire has received criticism that sheds light on potential operational and customer service issues. There have been instances of customers encountering delays, with taxis arriving significantly later than the time booked, which is particularly inconvenient for those with time-sensitive commitments. Customers also report a discrepancy between the fares quoted at the time of booking and the price charged, which has happened more than once according to the feedback. This inconsistency in pricing has contributed to perceptions of the company as poorly organized post-acquisition. Some customers also had unfavorable interactions with operators, describing them as unhelpful and aggressive, and mentioned a lack of response to complaints, indicating a potential area for improvement in customer care and communication.

Frequently asked questions about City Cars Private Hire

What should I do if the taxi fare charged is different from the quote given at booking?

If you are charged a different fare than the quoted price, we recommend getting in touch with City Cars Private Hire's customer service immediately. Provide them with the details of your booking and the discrepancy in pricing for them to address the issue.

How reliable is City Cars Private Hire for pre-arranged bookings?

While many users report a positive experience with punctuality, some reviews suggest issues with pre-arranged booking fulfillment. If you have a time-sensitive travel need, it is advisable to confirm your booking closer to the pick-up time and have a backup plan if possible.

Can I expect City Cars Private hire to handle urgent pick-up requests effectively?

Based on customer feedback, City Cars Private hire is known to respond quite effectively to urgent pick-up requests, with several reviews highlighting quick response times and efficient service during urgent situations.

Recent customer reviews and testimonials for City Cars Private Hire

Helen M

5-Star

a week ago

Phoned a taxi in a panic for my son to be picked up from a tricky situation. They arrived super fast and did exactly what i needed to be done to help us out. I am so grateful to the operator and the driver. Can't thank them enough. Brilliant company.

Douglas Beattie

5-Star

2 weeks ago

Brilliant! My driver was excellent! Got picked up from A & E at QE and then took me to pharmacy and waited on me while I got some anti viral prescription and then took me on to my home address. (Sutcliffe Court). Very helpful and kind.

barry campbell

5-Star

2 months ago

Taxi arrived sharply, comfy clean car and the gentleman driving was great ... Got chatting asked his advice on a couple things and he was spot on. Just great to bump into this person/driver made my whole day easier and clearer. . I dont taxi as i drive but this guy is what you want in a taxi driver . Thanks again bud it all went well following yer great advice. priceless 👌 And GG City Cars

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City Cars Private Hire Reviews Summary

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Featured review

City Cars Private Hire's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about City Cars Private Hire

What should I do if the taxi fare charged is different from the quote given at booking?

How reliable is City Cars Private Hire for pre-arranged bookings?

Can I expect City Cars Private hire to handle urgent pick-up requests effectively?

Recent customer reviews and testimonials for City Cars Private Hire

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About City Cars Private Hire

City Cars Private Hire Reviews Summary

Featured review

City Cars Private Hire's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about City Cars Private Hire

What should I do if the taxi fare charged is different from the quote given at booking?

How reliable is City Cars Private Hire for pre-arranged bookings?

Can I expect City Cars Private hire to handle urgent pick-up requests effectively?

Recent customer reviews and testimonials for City Cars Private Hire

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