Featured review

As of Jul 06, 2024, 1040 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Intime Taxis's customer reviews analysis

The overall reputation of Intime Taxis, as discerned from the recent customer reviews, appears predominantly positive with commendations highlighting driver politeness, assistance, and timely service. Passengers particularly appreciate courteous and empathetic behaviors, with specific praise for assisting with personal needs and engaging in pleasant conversations. Nevertheless, there is a noticeable dichotomy in the customer experience. Some riders report issues such as over-speeding, a lack of card payment options, and unreliable service post-events, which casts a shadow on the consistency of service quality. These negative aspects are sporadic but significant enough to suggest that while the company excels in many areas, there is room for improvement in ensuring a uniformly positive rider experience across all facets of the service.

Positive Feedback

Intime Taxis receives significant positive feedback for their drivers' politeness, punctuality, and willingness to assist passengers with special needs. Reviews frequently commend drivers for their empathy and professionalism, with one highlighting a particularly helpful experience involving a driver named Ali, who is recognized for exceptional service towards a palliative care passenger. Cleanliness and freshness of the vehicles have also been praised, along with timely pickups and smooth communication through text messages, leading to a relaxing and stress-free journey for the customers. Some customers cite the punctual service and reasonable pricing as reasons they would choose Intime Taxis again for future transport needs.

Concerns and Threads

Though many customers report satisfactory experiences, Intime Taxis has been critiqued for a number of negative service elements. Notably, concerns have been raised about safety due to drivers exceeding speed limits and tailgating, which contribute to passenger discomfort. Another considerable downside is the apparent inconsistency in service during high-demand periods, as evidenced by a customer left without a ride post-concert, contrary to the driver's prior assurances. Furthermore, the lack of a ubiquitous card payment option has been flagged as an inconvenience, leading to some customers paying more than expected. These incidents underscore areas where service improvement is needed to ensure consistently positive customer experiences.

Frequently asked questions about Intime Taxis

Can I specifically request a driver I have had before, like Ali?

Yes, you can request a specific driver for your future trips, such as Ali, however, it is subject to their availability. It is recommended to mention your request during the booking process.

Are drivers of Intime Taxis able to take card payments?

While some Intime Taxis drivers do accept card payments, it appears not all vehicles are equipped with this capability. It is advised to confirm the payment options when booking your ride or ensure that you have cash on hand.

What should I do if I experience a problem, such as over-speeding, during my ride?

If you face any issues like over-speeding or uncomfortable driving, it is important to address it with the driver immediately for your safety. Additionally, report the incident to Intime Taxis customer service to help them maintain standards and take corrective actions.

Recent customer reviews and testimonials for Intime Taxis

michelle parker

5-Star

2 months ago

This driver Ali was absolutely brilliant, I am on a ventilator and palliative care and shouldn’t leave the house but I had to, he waited for me to come out of my house, went to the cash machine for me . I would like you to tell him that I have given him a good review and he deserves some acknowledgment from your company. I have used a lot of TAXI’S and he is literally one of the best drivers I have had. He was extremely helpful, polite, caring very empathetic. His vehicle was very clean and smelt fresh he clearly ensures that for his passengers. Ali is an excellent employee who takes care of his passengers, treats them with respect and kindness and is very conscientious about his work and the welfare of his passengers. I am very impressed and grateful for all his assistance this morning. If it is at all possible for any future trips I might have to take that he could be able to pick me up it would be amazing.

rj whiteoak

5-Star

3 months ago

I ordered my taxi very early this morning and the driver arrived quickly, he put my rollater into the boot whilst I got in the car. I was stressing but he assured me about my concerns of getting stuck in traffic. We had very nice conversations and he was very patient when I got confused. My journey home was made pleasant by the driver which was nice I arrived home relaxed and ready to prepare for the workmen who are due. Great customer service, Thank you,

Ally Mitchell

5-Star

2 months ago

Prompt, polite driver and reasonable price. However, he drove way over the speed limit in the 20mph zone around my house and I felt compelled to tell him. Fast acceleration everywhere made me feel a but unwell to be honest, and then he tailgated a car for some time on a 30mph road. I appreciate we've all got to make money, but they don't do the reputation of private hire drivers any favours.

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Intime Taxis Reviews Summary

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Featured review

Intime Taxis's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Intime Taxis

Can I specifically request a driver I have had before, like Ali?

Are drivers of Intime Taxis able to take card payments?

What should I do if I experience a problem, such as over-speeding, during my ride?

Recent customer reviews and testimonials for Intime Taxis

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Overall Rating

About Intime Taxis