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Pullman Liverpool Reviews Summary

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Hotels | Liverpool

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King's Dock, Port of Liverpool, Liverpool L3 4FP

Trustguide Rating

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A+
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pullman Liverpool?

As of Apr 12, 2024, 2466 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Pullman Liverpool's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024

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Pullman Liverpool's customer reviews analysis

Pullman Liverpool garners high praise from guests, who frequently compliment the spacious and well-equipped rooms with their scenic views. Notable amenities include large beds, ample supplies, and modern touches like free films on large TVs. The food, particularly the half board evening meals and buffet breakfast, is consistently described as delicious, adding to the overall positive experience. The staff earns commendation for their professionalism, friendliness, attentive service, and helpful local insights, with bellhops often highlighted for their exceptional approach to guest care. The central location adjacent to the docks, proximity to shopping areas and local attractions, as well as reasonable nearby parking rates, contribute beneficially to the hotel's reputation. Despite these several advantages, the absence of discounted parking by the hotel is noted as a minor drawback.

Positive Feedback

Pullman Liverpool stands out for multiple reasons, as mentioned in customer feedback. The hotel's location is a prime asset, being central and in close proximity to local attractions. The rooms are highlighted for their spaciousness, cleanliness, and luxurious amenities such as king-size beds and gorgeous shower rooms. The staff's attentiveness and helpfulness contribute significantly to guests' satisfaction, with a particular emphasis on the concierge service that enhances the overall experience. Dining options receive commendable reviews, with laudable mentions of the delectable half board evening meals and extensive buffet breakfast offerings. The unique wooden key cards and other quirky touches are appreciated for adding to the hotel's distinctive charm.

Concerns and Threads

While the general feedback for Pullman Liverpool is overwhelmingly positive, some areas for improvement emerge. Most notably, guests express slight dissatisfaction regarding the absence of a discounted parking option provided by the hotel for the nearby car park. This lack of a parking concession could be perceived as an inconvenience and an additional unexpected expense for guests arriving by car. It is, however, the singular consistent criticism within the reviews, which suggests that overall customer satisfaction could increase with the hotel considering partnerships or arrangements for more economical parking solutions.

Frequently asked questions about Pullman Liverpool

Does the Pullman Liverpool offer discounted parking?

No, the hotel does not currently offer discounted parking. There is a nearby multi-story car park where guests can park at reasonable rates, but no special discount is provided by the hotel.

What types of amenities can I expect in the rooms at Pullman Liverpool?

Rooms at Pullman Liverpool are spacious and well-equipped with amenities like mineral water, tea and coffee facilities, a safe, a fridge, and a large TV with free films. Guests also enjoy large beds and luxurious shower rooms.

How does the staff at Pullman Liverpool contribute to the guest experience?

The staff, especially the concierge and bellhops, are noted for their professionalism and genuine friendliness. They are known for providing helpful local recommendations, quick service, and adding a touch of personal, attentive care to the overall guest experience.

Recent customer reviews and testimonials for Pullman Liverpool

Pullman Liverpool
Andrew Bowden
5-Star
4 days ago
Really great hotel. We had a river view and the room was spacious with a lovely large bed. Would definitely stay here again. I think the only slightly disappointing thing is the hotel doesn't offer discounted parking at the nearby car park. Rooms: Good spacious rooms with king size beds
Pullman Liverpool
Fiona Jolliffe Fun
5-Star
5 days ago
We had 2 rooms for us and my 2 older boys, stayed half board for 3 nights. The rooms were amazing , beautiful views and gorgeous shower room, clean and plenty of space and supplies. Got mineral water tea, coffee, safe, fridge etc. Some free films on big tv. Food for evening meal half board was delicious and the staff are fabulous and attentive. The concierge was magnificent and trollied up our bags and talked to us about what we could see and was so informative and friendly. It was a great place to stay as so central too. Will stay here again in a heartbeat and hopefully will next year as we loved it here! Really made our stay special.
Pullman Liverpool
Zoë Van Damme
5-Star
3 days ago
Professional, friendly and correct. Very nice room with a beautiful view of the Mersey. It was our first time with Pullman but I will for sure book again! Great breakfast, very good service and helpfull staff in the restaurant.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pullman Liverpool's customers had a positive experience.

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Pullman Liverpool

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2466
reviews
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About Pullman Liverpool

Hotels
Cosy rooms in a contemporary hotel featuring a chic restaurant, a wine bar & a fitness centre.
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