Piedmont Nails & Spa has established a reputation for delivering high-quality nail services and maintains a strong customer base as evidenced by their long-term clientele. The experience is portrayed as generally positive with a consistent delivery of excellent customer experiences and stylish nail results. One of the most lauded aspects is customer service, which mentions specific names such as Margaret, Tiffany, and Kim, indicating personalized and memorable interactions. The technicians' skill in shaping nails and creating intricate designs is frequently applauded. Customers appreciate the cleanliness of the premises and the additional services offered, which seem to meet pandemic-era standards. However, a significant concern involves pricing, with some reviews indicating confusion over costs or dissatisfaction with perceived high prices. There seems to be a dichotomy in price perception, where some customers accept the cost for quality, while others see it as excessive—especially when durability issues arise. Parking and occasional service mishaps are also noted but appear less recurring amongst feedback.