Ashley Mac rated Dc Nail Spa 1 stars

2 weeks ago

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Just had the most devastatingly possibly racist, but at the very least incredibly disrespectful experience I could have imagined here. I came yesterday for a medium gel-x set with manicure before my trip to Europe and paid cash as they prefer. This morning, a nail cracked so I called to have it fixed and was told to come at 745p. Immediately when I sit down, it is evident the first lady is annoyed she has to fix it. She rushes through the process and keeps waving me off and dismissing me when I try to speak. She doesn’t want me to talk to her at all. Another lady takes over once I voice my concerns but that experience is no better. I am challenged, demeaned, insulted, and humiliated for simply asking my nail to look like it isn’t two weeks old. It is absolutely despicable to treat paying customers this way. I was told this is the best they could do and everyone doesn’t have the same “neat” hands. Pictures of the mess below. Unfortunately i leave for Greece for 2 weeks in 8 hours so there is nothing I can do!!

Katrina G rated Dc Nail Spa 1 stars

4 weeks ago

This business has shady business policies. I’d caution you to read my entire review and then determine wether you want to risk coming here. I came to DC nails on 5/24/24 for a French mani and pedi. This is my second time coming here. I enjoyed my first experience and appreciate that they have a wide variety of polish colors and complementary wine. So why the 1 star? Well, my second experience was unpleasant to say the least. Both my mani and pedi were done by ANNA. She did a decent enough job on my pedi but badly cut my cuticle during my mani. I didn’t want to make a big deal about it because she was sweet and I understand accidents happen. However, how I was treated afterwards was unacceptable. She did not acknowledge or even apologize for the injury and when I politely asked for a discount during check out she said “we don’t do that” I was in disbelief and asked her again and was again told no. Mind you I handled this situation very calmly given the circumstance. I didn’t not raise my voice, I was polite and more than understanding. I asked her if she’d ever gotten her cuticle cut before she said yes and I said it hurts for several days afterwards right and again she said yes but still she refused to offer me a discount. So I just told her to charge me whatever and that I wouldn’t leave a tip. I then asked to speak to a manager. The manager was no help at all. She barely looked up from what she was doing and again offered me nothing. I left feeling disappointed, frustrated, and deeply wronged. Again, I understand accidents happen but ton injure someone and offer zero compensation is unacceptable. I will not be returning here and id caution you to think twice before coming here as well. There are several other nail salons on the same street, try one of those before coming here.

Corina McCullough rated Dc Nail Spa 1 stars

4 weeks ago

I have been going to DC Nail Spa for a little over a year now and it's one of the best nail shops in DuPont. Whether I schedule an appointment or walk in, I'm greeted with respect and my nails always turn out great. I got 3D flowers done (by Hannah) recently and was in love with the results! If you're looking for a good place to get your nails done, I would highly recommend coming here.