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As of Jun 22, 2024, 464 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Bedazzled's customer reviews analysis

Overall, Bedazzled Chicago seems to possess a solid reputation among its clientele. Customers consistently praise the salon for its professionalism, cleanliness, and the atmosphere it provides. Skilled technicians such as Ana, Hanna, Jennifer, and Selena receive commendation for their detailed and high-quality work. The array of color options and nail art capabilities is frequently highlighted as a positive aspect. However, experiences seem to vary slightly depending on the technician assigned, as reflected in the gripes about inconsistent nail shaping and less satisfactory powder dip applications. The salon's willingness to rectify issues, like offering free services to fix past mistakes, indicates a level of customer service that many patrons appreciate. Yet, complaints about additional charges for repairs and the inconsistency of the resulting quality suggest that the salon's service delivery may have some room for improvement.

Positive Feedback

Bedazzled Chicago is recognized for creating a professional and appealing salon environment with a warm atmosphere, complemented by clean facilities and thoughtful touches such as snacks and music. Technicians like Ana, Hanna, Jennifer, Tina, and Selena are frequently praised for their precision, friendliness, and artistry. The salon is lauded for its wide variety of color and design options, accommodating scheduling, and attention to customer needs, evidenced by providing reminders and willingness to stay late to fit clients' schedules. Customer loyalty and repeat business, as mentioned in several reviews, exemplify the high level of satisfaction with the nailed services offered.

Concerns and Threads

Despite the commendations, Bedazzled Chicago does face criticisms that impact its reputation. Some customers have reported uneven experiences with quality, specifically with powder dips resulting in bumpy and inconsistently shaped nails. The considerable variation in the level of satisfaction based on the technician suggests uneven service quality across the staff. Negative experiences also extended to the durability of nail work, with one customer mentioning chipping after only seven days. Additionally, unforeseen extra costs, such as a charge for repair work, and physical discomfort during the service, like cuticle cuts, also mar customer experiences. Timeliness seems to be an issue too, as a long session without timely completion of the service has been a concern for those with limited availability.

Frequently asked questions about Bedazzled

What services are most highly recommended at Bedazzled Chicago?

Customers have particularly recommended the gel extension manicures, regular pedicures, and nail art designs. Technicians such as Ana, Hanna, and Jennifer are frequently mentioned for their high-quality services.

Does Bedazzled Chicago offer any remedies for services that did not meet customer expectations?

Yes, the salon has demonstrated a willingness to correct issues by offering free fixes for services that initially did not satisfy clients, such as redoing powder dips and pedicures at no extra charge.

How does pricing at Bedazzled Chicago compare to other salons in the area?

Prices at Bedazzled Chicago are described as comparable or reasonable in relation to other salons within the city, with some variation depending on the specific service and technician.

Recent customer reviews and testimonials for Bedazzled

Sarah Jones

5-Star

3 months ago

I was visiting the city and walked past this salon. So many color options to choose from which is great! Ana did my pedicure and did a fantastic job. She was sweet and professional! She did a great job and an even better massage. I highly recommend her.

Jill Maremont

5-Star

a month ago

If I could give this salon less than one star, I would. I used to get regular powder dips several years ago and they were awesome and recently returned to the salon. I live in Indiana so am only in the city every other week for work and don't have a lot of free time. 1st dip I got was not bad. Lasted. 2nd dip I got was with another technician which was by far the worst dip I have ever received. She did not file the nails down and they were bumpy and chunky. I sat there for 90 minuites and did not have time to have them fixed. I came back a week later and Tom redid them at no charge. Manicure was fine but nails were not consistently shaped. 3rd time I visited I got a pedicure. The technician insisted they were dry and I did not need to wrap my feet in plastic which I would have been happy to do. Toes were ruined. They fixed my toes next time I was in town free of charge. The last time I went for a powder drip my nails chipped after just a 7 days- snagging on fabrics. MInd you this is an $80 manicure not including tip! And when I went to have them repaired there was a $10 charge. I have gave this salon so many chances but I will never be going back. There are way to many salons in the city to deal with mediocre work./Users/jillmaremont/Desktop/IMG_7354.jpg

Sarah

5-Star

a month ago

I had a gel extension manicure with Ana. She was very thoughtful and very precise — I highly recommend her, my nails look great. I’ll definitely be back!

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Bedazzled's customer reviews analysis

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Concerns and Threads

Frequently asked questions about Bedazzled

What services are most highly recommended at Bedazzled Chicago?

Does Bedazzled Chicago offer any remedies for services that did not meet customer expectations?

How does pricing at Bedazzled Chicago compare to other salons in the area?

Recent customer reviews and testimonials for Bedazzled

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