Sunset Nails Reviews Summary

Unclaimed

Nail Salons | San Francisco, CA

Claimed

1810 Irving St, San Francisco, CA 94122, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Sunset Nails?

As of Jun 22, 2024, 102 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Sunset Nails's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

lovely, friendly and welcoming

friendly, and the work is absolutely the best

incredible nail art

such an amazing job

excellent experience

nice people

Attentive and skilled staff

Terrible experience here

unevenly trimmed and cut

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 22, 2024
Last updated
June 22, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Sunset Nails's customer reviews analysis

Sunset Nails presents a predominantly positive company reputation with customers enjoying friendly service and high-quality nail art, but there are isolated reports of unsanitary conditions and subpar services. Repeated praise appears for the salon's accommodating and skilled staff, alongside positive remarks on the lasting nature of the manicures and pedicures. Customers generally find value in the salon's offerings, appreciating the talent of the manicurists for both simple and intricate designs. Nevertheless, there is a significant discordance in experiences emphasizing hygiene and precision in service, hinting at potential inconsistencies in salon standards or personnel performance.

Positive Feedback

Customers of Sunset Nails consistently laud the salon for its friendly, accommodating staff and outstanding nail art. Many have cited the technicians' ability to fulfill detailed requests, from gel manicures to intricate acrylic designs, as well as the durability of the nail work performed. High-quality results have led to frequent compliments from others for the customers' nails, reinforcing the salon's reputation for delivering services that meet and often exceed expectations. The salon's ability to manage group appointments effectively, ensuring consistency in the designs for multiple clients, further solidifies their positive standing among those looking for a social and satisfying nail care experience.

Concerns and Threads

Despite many positive comments, Sunset Nails has received criticism for instances of poor hygiene, lack of cleanliness, and unprofessional service. Complaints have been made about unsanitary tools, unpleasant odors, and questionable pricing practices, which contribute to a negative customer experience. Additionally, some customers have had issues with the craftsmanship of their nail services, referring to unevenly trimmed nails, excessively short cuts leading to discomfort, bulky applications of acrylic, and premature lifting of newly applied nails. These experiences raise concerns about the consistency of service quality and suggest a need for more thorough staff training or salon oversight.

Frequently asked questions about Sunset Nails

Are the nail technicians at Sunset Nails able to accommodate intricate nail art requests?

Yes, Sunset Nails is reputed for fulfilling a wide range of nail art requests, from simple designs to intricate and detailed artwork, on both gel and acrylic nails.

Does Sunset Nails handle group appointments effectively?

Many customers report that Sunset Nails is particularly adept at handling group appointments, ensuring that matching designs are consistent and that the overall experience is enjoyable for everyone involved.

Are there any concerns regarding hygiene practices at Sunset Nails?

Some customers have expressed concerns about hygiene, mentioning experiences such as unsanitary tools and unclean working conditions. However, these appear to be isolated incidents rather than widespread issues.

Recent customer reviews and testimonials for Sunset Nails

Sunset Nails
Jonathan Taee
5-Star
3 months ago
What a lovely, friendly and welcoming place. My two young daughters were met with smiles and support for a fun spur of the moment nail shop visit. Thank you for the good time and great nails!
Sunset Nails
Lshem M
5-Star
5 months ago
Terrible experience here. The shop is small, unsanitary, smells bad, there was already goo on the towel she laid down while she did my nails. The nail clipper she used looked dirty, the buffer had been used and abused. She cut my nails too short, I wanted oval and she cut them so short that 12 hours later my nails still hurt. I am so disappointed to have sat through that hour appointment that if I can save someone a trip to this place, I feel is the only way I can redeem my self for going to this place. I’m new to the area and wanted to try a bunch of places, hence how I ended up here. Their yelp review looked good, but I should have checked here. I was just wanting the whole experience to be over at a certain point. All this and to charge $60 for powder manicure, they arbitrarily came up with the price. When the lady doing my nails asked one of the other techs, she was obviously guesstimating. There is no way an appointment at this place would be worth $60. I regret my visit and if you are thinking of going….DON’T.
Sunset Nails
Elizabeth Mark
5-Star
3 months ago
Sunset nails is the very best I’ve experienced! They are friendly, and the work is absolutely the best! I never had gel manicures prior and they are artists indeed. The gel manicures and pedicures are long lasting and amazing. I’ve been going to sunset nails for almost a year and I’ve never been disappointed.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Sunset Nails's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Sunset Nails

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.9
/5
102
reviews
Excellent
Good
Average
Fair
Poor
More details