This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Mira Nail Bar?
As of Jun 22, 2024, 808 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Mira Nail Bar's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Jun 22, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
June 22, 2024
Last updated
June 22, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 90% of Mira Nail Bar's customers had a positive experience.
As of Jun 22, 2024, 808 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Analyzing the customer feedback for Mira Nail Bar reveals a dichotomy in the perceived quality of service and overall customer satisfaction. The company's reputation is marred by inconsistent experiences, with some clients expressing dissatisfaction, notably with customer service and professionalism, namely an insulting remark made by a staff member. However, on the other side of the spectrum are glowing testimonials frequently praising individual nail technicians, the salon's ambiance, and the durability of the nail services provided. Attention to detail, the broad range of services and polish options, and the salon's loyalty program have earned repeated recommendations.
Positive Feedback
Key positive customer feedback for Mira Nail Bar centers around the expertise and performance of specific nail technicians such as Tammy, Mimi, Tiffany, Danny, Martin, Mia, Kyle, and Alex. Clients have lauded these individuals for their attention to detail, the high quality and durability of their work, the care they demonstrate for client comfort, and their consistent ability to deliver superior manicures and pedicures. The salon's cleanliness and aesthetic appeal are also frequently commended, along with its convenient opening hours. The loyalty program, offering a discount, adds value for regular customers and incentivizes repeat business. These recurring positive themes have cemented a strong client base that relies on Mira Nail Bar for their nail care needs.
Concerns and Threads
Despite numerous positive reviews, Mira Nail Bar's overall customer experience is tarnished by reports of poor customer service. A notable incident involving a manager who made an inconsiderate comment about a customer's knowledge of nails highlights a key negative aspect of the feedback. Several issues raised include misinformation and arguments over service repairs, signaling a need for improvement in staff training and customer engagement. The cited experiences suggest that while the nail technicians may be skilled, there might be systemic issues within management practices that could impact the retention of customers.
Frequently asked questions about Mira Nail Bar
Can I rely on consistent high-quality service at Mira Nail Bar?
While many customers have reported high-quality services provided by specific nail technicians, there have been instances of customer service issues. It is recommended to request a well-reviewed technician to increase the likelihood of a satisfactory experience.
Does Mira Nail Bar offer any loyalty programs or discounts?
Is Mira Nail Bar suitable for late appointments?
Yes, the salon's late opening hours have been mentioned positively in reviews, making it a convenient option for clients who need to schedule their nail care appointments after work.
Recent customer reviews and testimonials for Mira Nail Bar
Jenna Kerr
2-Star
5 months ago
Bad customer service and misinformation. I thought I liked this place but after having several issues with my nails and them arguing with me about making the repairs. I will never return. The guy at the front said as a woman I should know about nails. He said even he knows about nails and he’s a guy. I’m not sure why that was said by a manager but Miami is known to have trash customer service and it certainly didn’t stop at Mira. They could’ve possibly kept a customer had they handled this better but nope!
Nathalie Orozco
2-Star
2 months ago
Tammy & Mimi are the best! I’ve been going to them almost 2 years and trust them with my nails blindly! They offer a wide range of options for polish and designs. Prices are comparable to other salons in the area and you can get a discount with their loyalty card! 10/10 recommend
Lyndsey Sexton
2-Star
4 months ago
This is my new nail spot for LIFE ! Tammy is the absolute best, I have gone to her three times so far and each time I have gotten a perfect set. Best nails and best nail tech !
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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