Featured review

As of Jun 22, 2024, 349 customers have reviewed this business and rated it 3.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Luxe Nail Bar's customer reviews analysis

Luxe Nail Bar's overall company reputation presents a mixed panorama based on recent customer reviews. Positive comments highlight a luxurious, pampering experience with friendly nail technicians and satisfactory nail work, with specific praise for individuals like Stephanie and Rose, who have been commended for their skillful work. However, recurrent negative sentiments underline issues such as inadequate nail polish removal, rushed and inattentive service, uneven application of products, and poor communication with customers. Customers have expressed dissatisfaction with the perceived value, describing experiences as overpriced for the quality of service received. Moreover, the negative reports mention subpar post-visit customer service, with difficulty in contacting a manager or owner to address grievances.

Positive Feedback

Positive aspects of the customer feedback for Luxe Nail Bar include specific commendations for the ambiance of the spa and the friendliness of nail technicians. Customers have recounted feeling pampered during their visit, and some technicians, like Stephanie and Rose, have been praised for their meticulous attention to detail and consistent quality in nail artistry. The relaxing nature of the accompanying massages during pedicures has also been highlighted as a particularly enjoyable aspect of the service.

Concerns and Threads

Key negatives derived from customer feedback for Luxe Nail Bar revolve primarily around service quality issues and customer care post-visit. Customers have reported problems with the removal of the previous nail color, bulky and uneven nails, and shape inconsistency after services. Additionally, customer experiences have been marred by perceived rudeness, lack of attention to detail, and rushed services, leading to dissatisfaction with both the finished nail work and the inattentiveness of staff. Contextual critiques note high prices not reflective of the service level. Complaints about the difficulty in addressing concerns with management further accentuate a pattern of poor client service post-appointment, impeding resolution of complaints.

Frequently asked questions about Luxe Nail Bar

Can I expect a personalized experience when selecting nail colors or treatments at Luxe Nail Bar?

While some reviews positively highlight friendly nail technicians that assist with selecting nail colors and treatments, please note experiences may vary and personalized assistance is not guaranteed.

What is the cost range for services at Luxe Nail Bar, and do prices reflect the quality of the services provided?

Prices at Luxe Nail Bar can exceed $100 for certain services. Reviews indicate a discrepancy between cost and perceived value, suggesting that some customers feel services may be overpriced given the quality provided.

If I encounter problems with my service, will Luxe Nail Bar management be accessible for resolving my issues?

Customer feedback suggests challenges in communicating with management after service-related issues. Immediate resolution may not be guaranteed, and efforts to contact the owner have, in some cases, been met with delays.

Recent customer reviews and testimonials for Luxe Nail Bar

Sherray M

5-Star

2 months ago

Visited Luxe for the first time for a refill and a pedi, and had the most amazing experience! I felt so pampered! The spa is absolutely beautiful. Both nail techs were so friendly and helpful in assisting me in finding the type of color I was looking for. I literally almost fell asleep with the massage that came with the pedi because it was so relaxing! Stephanie was my nail tech and she did a wonderful job on my nails (just how I like them)! I will be back!

Valentina Zuluaga

5-Star

3 months ago

I am giving this a 3 star only because the manager or owner was extremely helpful and addressed my issues. But their nail tech did not fully remove my previous color, you can still see the blue underneath my nails. I have never had a nail salon not fully remove previous color!!! And then on top of this the nails were bulky and poorly done. The shape was off the top coat was wrinkly. Just 🚮 … again the manager was very helpful and re did them but the blue is still there.

Kristal Jensen

5-Star

4 months ago

Worst nail experience I've ever had. I am not the type to write bad reviews but I was so disappointed that I felt I have to. I got a classic French tip full set with almond shaped nails. The glue was stuck everywhere and ended up ripping off part of the top coat on my pinky. Additionally, when I told my technician that I was worried about full coverage on the sides of my nails, he dismissed my comment several times and I ended up leaving with incomplete sides of my nails. It was so overpriced and I was instantly feeling like I had just wasted $85 on a bad nail job.

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Luxe Nail Bar Reviews Summary

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Featured review

Luxe Nail Bar's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Luxe Nail Bar

Can I expect a personalized experience when selecting nail colors or treatments at Luxe Nail Bar?

What is the cost range for services at Luxe Nail Bar, and do prices reflect the quality of the services provided?

If I encounter problems with my service, will Luxe Nail Bar management be accessible for resolving my issues?

Recent customer reviews and testimonials for Luxe Nail Bar

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