Park Plaza Westminster Bridge London Reviews
Rated 4.4 based on 8028 Reviews
Hotels in London
200 Westminster Bridge Rd, London SE1 7UT
Published on
January 8, 2024
Last updated
July 10, 2025
Park Plaza Westminster Bridge London appears to enjoy a largely positive reputation amongst guests, with several factors contributing to the overall customer experience. Specific highlights from recent reviews include an appreciation for the hotel's excellent location, which provides easy access to major tourist destinations, its cleanliness, spacious rooms, and the courteous staff. However, notable disturbances have also been flagged, particularly regarding housekeeping and security concerns. Issues such as rooms not being cleaned to satisfaction, customer belongings mismanaged, and unauthorized room access denote significant lapses in service delivery. Nevertheless, positive staff interactions, particularly at the reception and lounge, and quality amenities like the on-site restaurants and leisure facilities, suggest a generally commendable standard of hospitality. Recurring themes suggest servicing inconsistencies that need to be addressed while emphasizing that front-line staff often exhibit a high level of service, attempting to rectify issues and enhance guest experiences where possible.
Park Plaza Westminster Bridge London offers various amenities including spacious and clean rooms, an on-site swimming pool, gym, sauna and steam rooms, two restaurants, a coffee shop, and a VIP lounge with views. Room service is available, and rooms are equipped with modern conveniences such as toiletries, towels, robes, and slippers.
Yes, the hotel boasts an excellent central location within a 5-minute walk from Big Ben and close to major tourist attractions, restaurants, and liquor stores. Its proximity to Waterloo Station and Westminster underground also makes it convenient for guests to travel around the city.
Some guests have reported security concerns, most notably incidents of incorrect room assignments leading to unauthorized access, and a few instances of pests in rooms. These issues are not universally reported but are of concern when they do arise and have been noted by guests who expect stringent safety measures from the hotel.
Polished lodging with streamlined rooms, plus refined restaurants, a spa and an indoor pool.
