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Motel One Reviews Summary

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Hotels | Edinburgh

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18 Market St, Edinburgh EH1 1BL

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Motel One?

As of Apr 14, 2024, 2001 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Motel One's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
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Published on
April 14, 2024
Last updated
April 14, 2024

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Motel One's customer reviews analysis

The collective insight from recent customer reviews indicates that Motel One Edinburgh Royal enjoys a strong reputation for its prime location, modern facilities, and overall value for money. Guests frequently praise the hotel's central position in the city, facilitating easy access to local attractions and transport hubs. The staff is consistently described as friendly and accommodating, enhancing the guest experience. Additionally, the quality of sleep is remarked upon favorably, with comfortable beds and quiet rooms contributing to a restful stay. However, while the majority of reviews are positive, several issues are noted that could impact the hotel's reputation, such as maintenance problems, lack of in-room amenities like temperature control, and the physical challenge of accessing the property due to its surrounding geography. These critiques suggest room for operational improvement and highlight the importance of addressing maintenance swiftly to uphold guest satisfaction and the hotel's standing.

Positive Feedback

Positive aspects gleaned from customer feedback predominantly revolve around Motel One Edinburgh Royal's location, deemed 'perfect' and 'central', which offers effortless walkability to essential city sites and proximity to transport connections. The modern hotel's aesthetics and cleanliness receive commendations, providing a pleasant environment for guests. The rooms, particularly those with a view, are appreciated for their comfort, and the hotel's consideration for canine companions is also lauded, making it a pet-friendly option. The ambiance of the communal areas, including a cozy bar and a well-regarded breakfast service offering good value and diverse options, enhances the overall customer experience. Staff professionalism and the hotel's serene atmosphere, which ensures a sound sleep, are recurrent positive themes resonating through the guest reviews.

Concerns and Threads

Though favorable reviews predominate, some negative aspects persist in customer feedback for Motel One Edinburgh Royal. Guests have encountered maintenance issues such as faulty lighting, and the reported response to these problems indicates room for improvement in operational efficiency and customer consideration, such as prompt repairs or appropriate compensation. Room-specific discomforts are also mentioned, including excessive room temperatures with no apparent control mechanism and malfunctioning bathroom doors. Some guests describe the rooms as basic or small, which may impact the expectation of comfort for future visitors. Additionally, the physical accessibility of the hotel is a noted concern, with the proximity of stairs and the city's hilly terrain posing challenges for those with mobility issues or preferences for more easily navigated entrances.

Frequently asked questions about Motel One

Is Motel One Edinburgh Royal suitable for guests with mobility issues?

While Motel One Edinburgh Royal is centrally located, guests with mobility issues should be aware that the hotel is situated in a hilly area with stairs leading to nearby attractions, which may not be ideal for all visitors.

Does the hotel accommodate special dietary needs for breakfast?

Yes, the hotel offers a diverse breakfast selection, including dairy-free and vegan options, catering to various dietary requirements.

What amenities are included in the rooms at Motel One Edinburgh Royal?

Guest rooms at Motel One Edinburgh Royal are modern and clean, with comfortable beds and facilities suitable for a contemporary city hotel. However, some guests have noted a lack of in-room temperature control and occasional maintenance issues.

Recent customer reviews and testimonials for Motel One

Motel One
Claire O'Donnell
5-Star
a week ago
Friendly staff on check in, nice modern hotel. Room was great, spacious and clean. We went with a room with a view and it was worth it. Bed was super comfy. Very sound sleep both nights, no noise disturbance which was greatly appreciated. Great location and value for money, I would recommend to family and friends and definitely book again if coming to Edinburgh. Dog friendly too.
Motel One
Sara Leyrer
5-Star
a week ago
We spent 5 nights at Motel One Edinburgh Royal and stayed in a room with a view. The room was perfect, comfortable bed, and the staff were friendly and helpful. The hotel doesn't have laundry service but recommends a local service who picked up and dropped off same day. The location at the bottom of Cockburn Street cannot be beat. We will stay here again.
Motel One
Blerina Berisha
5-Star
a month ago
The hotel is in a great location, right next to the station, its new and the rooms are clean. Down side is that I paid just under £200 for 2 nights and the room had a faulty light, it flashed non-stop from when from the moment I got in. When telling reception they said maintenance would be in to fix it today but they haven’t. Their only other solution was to downgrade my room (not including a partial refund to reflect the new room) or leave the lights off and only use the lamps. The lamps are fine for the evening but not bright enough to get ready in the morning, the window didn’t help with that either as it has another building literally 1.5m away, so zero privacy. The room was also, so so far from reception, it took ages to get in an out. I have stayed at Motel One in other locations so had higher expectations but this has been a disappointing stay, especially considering there were other hotels, of equal quality and service, offing a lower price.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Motel One's customers had a positive experience.

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Motel One

Overall Rating

TrustScore®
A+
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Overall Rating
4.4
/5
2001
reviews
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About Motel One

Hotels
Contemporary rooms in a hip budget lodging offering a stylish bar & complimentary Wi-Fi.
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