This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Neo Nails Brickell?
As of Apr 01, 2024, 1729 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Neo Nails Brickell's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 1, 2024
Last updated
April 1, 2024
Own this business?
Claim your Trustguide profile ans start building genuine reltionship wih your customers.
As of Apr 01, 2024, 1729 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Neo Nails Brickell has garnered an excellent reputation based on recent customer testimonials. The salon is frequently commended for its outstanding customer service, with attention drawn to its ease of scheduling, both online and over the phone, and prompt confirmations. Stylists are highlighted for providing ample design options, mastering their craft, and ensuring customer satisfaction. The positive experiences extend beyond the quality of the nail services to include aspects such as the salon ambiance, complimentary beverages, and the professional and accommodating behavior of the staff. The recurring mention of skilled technicians, and their ability to address issues with care and efficiency, reflects a strong customer-centric approach. The salon's cleanliness and the overall smooth process from appointment to service completion are frequently emphasized, underscoring the salon's emphasis on providing a relaxing and spa-like atmosphere.
Positive Feedback
The positive aspects of customer feedback for Neo Nails Brickell strongly point to an exceptional customer experience characterized by skilled craftsmanship, personalized attention, and a welcoming environment. Technicians such as Carmen, Kati, and Luz are mentioned by name for their expertise and ability to meet precise customer needs. Additionally, the salon atmosphere is praised for its comfort and modern amenities, which seem to contribute to the overall relaxation and enjoyment of services offered. The provision of complimentary drinks and the efficiency of services also feature prominently, enhancing the perceived value of the services rendered. Furthermore, the salon's responsiveness in addressing concerns, willingness to accommodate last-minute appointments, and multilingual capabilities reinforces the image of a customer-focused business.
Concerns and Threads
While the reviews are overwhelmingly positive, a singular criticism can be discerned from a customer who reached out about an issue with a previous set. Although the salon responded quickly and rectified the situation, it indicates that while rare, there is potential for occasional service missteps. This isolated instance suggests that quality control is an area that could be monitored closely to maintain the high standards that customers have come to expect from Neo Nails Brickell. The very act of addressing and remedying the problem promptly, however, also highlights the salon's commitment to customer satisfaction and its willingness to ensure a positive resolution to any concern raised.
Frequently asked questions about Neo Nails Brickell
Can I book an appointment at Neo Nails Brickell online?
Yes, Neo Nails Brickell allows customers to easily schedule appointments online, and quick confirmation is provided to ensure your booking is secured.
Does Neo Nails Brickell offer design options for nails?
Absolutely, the salon offers a wide range of design options for customers to choose from, ensuring a personalized nail experience.
Does Neo Nails Brickell accommodate last-minute appointments?
The salon strives to accommodate customers whenever possible, including accepting last-minute appointments, subject to availability.
Recent customer reviews and testimonials for Neo Nails Brickell
Tricia Ruppert
5-Star
a month ago
Amazing experience getting nail ready before our cruise!! The scheduling was super easy online and the confirmations were fast and when the girls requested a design on their thumbs… they were happy to show a ton of options in their book!! Definitely hope to come back again!!
Jess Munster
5-Star
a month ago
I live in homestead and came across this salon by chance. It is my new favorite salon. Amazing customer service. I reached out to them about an issue with the set I’d gotten days prior and they were quick to respond and have me come in to fix it. Carmen was phenomenal, took her time and gave me exactly what I wanted. Would recommend her and them to anyone. Thank you all again for such a positive experience.
Z M
5-Star
a month ago
I loved this place so much! Everything from the chairs to the ambience, music, attitude of the ladies working there to the actual work on my nails was so amazing. I had an issue with one toe and their discretion and smiley attitude made it a comfortable and calming process! There’s people who English and Spanish, and there’s Gel X and all other new stuff! :) thank you to LEIA! Sweetheart 🍄💕💘✨🍄💕💘✨💘 KATHY is beautiful and did my nails so well!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Discover Neo Nails, the premier nail salon in Miami, FL, conveniently located just 2 minutes from Brickell. Prepare to be treated like a star as our dedicated team of highly trained professionals caters to your every need. Experience the epitome of luxury in our beautiful and serene spa atmosphere, where we prioritize strict sanitary procedures and offer only the highest quality products. Indulge in a truly relaxing session and take advantage of our complimentary wine, champagne, free parking, and Wi-Fi connectivity. At Neo Nails, we offer a comprehensive range of services including manicures, pedicures, UV gel (shellac), dipping powder, acrylic nails, waxing, facials, eyelash extensions, and so much more. Unleash your beauty potential at .
Expand
How other Nail Salons compare to Neo Nails Brickell
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
