Neo Nails Brickell has garnered an excellent reputation based on recent customer testimonials. The salon is frequently commended for its outstanding customer service, with attention drawn to its ease of scheduling, both online and over the phone, and prompt confirmations. Stylists are highlighted for providing ample design options, mastering their craft, and ensuring customer satisfaction. The positive experiences extend beyond the quality of the nail services to include aspects such as the salon ambiance, complimentary beverages, and the professional and accommodating behavior of the staff. The recurring mention of skilled technicians, and their ability to address issues with care and efficiency, reflects a strong customer-centric approach. The salon's cleanliness and the overall smooth process from appointment to service completion are frequently emphasized, underscoring the salon's emphasis on providing a relaxing and spa-like atmosphere.