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As of Jun 21, 2024, 862 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Nailed Nail Bar's customer reviews analysis

Nailed - Nail Bar appears to have a polarizing reputation. Glowing reviews praise the meticulous service, particularly highlighting nail technicians like Trey and Dara for their precision and ability to replicate desired designs, as well as the clean environment and complimentary drinks enhancing customer experience. However, dissatisfactory instances notably detract from the overall reputation, such as miscommunication regarding appointment times and unaccommodating responses to customer feedback. Moreover, some reported encounters of poor nail health, questioning the establishment's sanitation practices and customer service, introduce serious concerns that need to be addressed by the nail bar to maintain trust and customer safety.

Positive Feedback

Customers often commended the nail bar for providing a clean environment and serving complimentary drinks, which contribute positively to their overall experience. The personal touch of nail technicians like Trey, Logan, and Dara received specific praise for their expertise, professionalism, and ability to deliver custom nail designs to a high standard. Additionally, the bar's ability to accommodate clients without appointments, particularly on busy days, and the staff's generally amiable conduct have been cited as reasons for customer satisfaction and return visits. The positive experiences have not only been limited to first-time clients but also to repeat patrons who've expressed gratitude for specific services such as seasonal-themed nail designs and quality pedicures.

Concerns and Threads

Several areas of concern include customer service challenges, such as dismissive attitudes from front desk staff and poor communication regarding changes to appointment times, leading to customer frustration. The quality and durability of the nail work have been questioned, with reports of nails breaking within a few days and rushed services leading to suboptimal outcomes. A critical area of concern pertains to hygiene and safety, with allegations of improper sanitation practices and instances of nail health issues like fungal infections. These negative experiences, if left unaddressed, could significantly impact the bar's reputation and deter potential repeat business.

Frequently asked questions about Nailed Nail Bar

Does Nailed - Nail Bar accommodate walk-ins?

Yes, Nailed - Nail Bar does accommodate walk-ins and has been known to quickly seat customers even during busy hours, although it is recommended to make an appointment to ensure prompt service.

Can the nail technicians at Nailed - Nail Bar replicate specific nail designs?

Yes, the nail technicians at Nailed - Nail Bar are skilled at replicating a variety of nail designs. Customers have praised the technicians for accurately bringing their requested designs to life.

While some customers have expressed concerns about sanitation practices at Nailed - Nail Gear, it is advised that prospective clients inqire directly with the salon for detailed information on their hygiene protocols and nail health safety measures.

Recent customer reviews and testimonials for Nailed Nail Bar

Vonny E

5-Star

4 months ago

Listen here Trey is so amazing. I came for a dip powder and he is so meticulous. He did not disappoint. The place is clean and they serve a complimentary drink. My pedicure was done by Logan he made me feel relaxed and also did a great job. If you are looking for a nail place with quality customer service, this is it.

Hailey Harris

5-Star

2 weeks ago

Got my nails done at another salon that did an awful job. Came here the next day to get them removed and redone. Dara made sure everything was perfect. Will 100% be back here and my nails look fantastic! Requested style: I showed Dara a couple sample pictures of what I wanted and she absolutely nailed the design!

Arman Salem

5-Star

2 weeks ago

I have a reservation appointment the day before on 06.04.24 for a massage appointment with Jason @ 1pm for 120 min session. It’s now the next day of 06.05.24 15 min before 1pm. Iam told by guest service @ Nail Bar & Massage that had tried to call me the day before. However, they failed by dialing the wrong number. They advised me that my massage session must be pushed back from 1:30pm vs 1pm. So now, I’m agitated. So here iam sitting waiting til 1:30pm. Then I’am asked by guest service….”Would you like a mini & pedi”? I’m thinking…..”yeah sure”. It’s turns out to be paid service than a complementary service. Here I’am sitting in the lounge, and writing this review as we speak. I am now later confronted by employee associate and asked why am writing a negative review of their business? I explained, you did NOT offer me any type of compensation for my loss personal service. They pleaded NOT leave them a -1review? I explained, it’s only fair. If I’m going to treated unfairly and unjust as a repeat customer. Thank you guys allowing me to vent. Sincerely, Arman, Certified Phlebotomist Tech, (CPT)

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Nailed Nail Bar Reviews Summary

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Featured review

Nailed Nail Bar's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Nailed Nail Bar

Does Nailed - Nail Bar accommodate walk-ins?

Can the nail technicians at Nailed - Nail Bar replicate specific nail designs?

Recent customer reviews and testimonials for Nailed Nail Bar

Satisfaction Score

Overall Rating

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