The Marriott Marquis Washington, DC has garnered a mix of positive and negative feedback from customers. Many guests appreciate the hotel's perks for loyalty members, such as early check-ins, room upgrades, and dining credits. The rooms, particularly the executive suite, are commended for their spaciousness, cleanliness, and comfortable beds, although minor issues with room amenities and shower temperature control were mentioned. Guests also praise the hotel's location, modern amenities, and serene ambiance despite its bustling lobby. Customer service experiences were mixed, with some guests praising the welcoming staff and efficient service, while others experienced unprofessional behavior and lack of compassion from the staff. The hotel's onsite gym and dining options received positive remarks, whereas concerns were raised about service lapses during busy periods, inadequate sleep arrangements, and issues with hidden fees and parking charges.
The positives of Marriott Marquis Washington, DC, as conveyed by guests, include an efficient check-in process and courteous front desk staff. Additionally, the loyalty program benefits like room upgrades and dining credits are highly valued. The hotel's well-equipped gym and convenient on-site dining options, including a Starbucks, were favorably received, enhancing the stay for those looking for easy access to meals and facilities. The rooms' cleanliness, spaciousness, and tranquility contribute to a comfortable guest experience. The central location of the hotel is appreciated for its proximity to local attractions and ease of access to business destinations.
On the flip side, customers of Marriott Marquis Washington, DC reported several negative experiences. Some guests faced issues with room functionality, including temperature control problems in the shower and missing nightstands, impacting convenience. Customer service was inconsistent; the night manager's handling of a reservation issue was seen as rude, impacting the overall experience. The lack of proper sleeping arrangements and delayed responses to service requests, such as long waits for extra blankets, were significant sources of discomfort. Additionally, hidden fees, including a mandatory destination fee and unclear parking costs for oversized vehicles, caused frustration and contributed to a feeling of unfair practices.
Loyalty members can potentially enjoy benefits such as early check-in, room upgrades, daily dining credits, and attentive service, subject to availability and membership level.
The Marriott Marquis Washington, DC provides quiet rooms that overlook the lobby and insulated from street noise. However, to ensure a quieter stay, guests are advised to request interior view rooms.
Guests should be informed of the mandatory destination fee and potential parking charges, including higher rates for oversized vehicles. It is advised to inquire about these fees and policies prior to booking to avoid surprises.
Polished lodging offering sleek rooms & suites, plus casual dining, an upscale lounge & event space.
