The reputation of Mango Tree appears to be a juxtaposition of high expectations based on its history and varied contemporary experiences. While long-time patrons remain enamoured with its authentic Thai food and the overall dining experience, new customers and returning ones have shared mixed feelings. The Thai cuisine is celebrated for its authenticity and presentation with specific praise for the set menu value and generous portions. However, several reviewers express disappointment in recent visits, citing concerns over the quality of certain dishes not living up to their previous standards. Complaints also extend to the restaurant's atmosphere, with mentions of it feeling cold or unwelcoming, and issues with the volume of the music. Service is generally commended for its professionalism, with staff attentiveness highlighted as a positive aspect. The encounter with incorrect orders, such as receiving an alcoholic drink instead of a non-alcoholic one, represents a rare service misstep. Customer feedback also suggests the restaurant's physical layout and serving logistics might not suit all dining contexts, such as business lunches, where practicality for sharing dishes is important.
Customer feedback consistently praises Mango Tree for its authenticity and beautifully presented Thai cuisine. Many customers speak highly of their dining experience, with special commendations for the set menus that offer value and a range of options suited to different dietary needs, including allergy accommodations. A significant number of reviews celebrate the attentive and professional service, with staff and management going to lengths to ensure a satisfactory customer experience. The restaurant's decor is noted for adding to the ambience, and several reviews describe the food as 'delicious', highlighting the variety available – from classic dishes to innovative offerings like the Mango Platter. The restaurant has a strong legacy as a staple in Belgravia, with some customers having patronized it over many years, and it retains loyal customers who continue to recommend it enthusiastically.
Despite several positives, Mango Tree faces criticism that may affect its reputation. A notable stream of feedback suggests inconsistency in the food's quality, with some dishes described as disappointing and inferior to past experiences or even local takeaway standards. Specific dishes have been singled out for not meeting expectations either in taste or presentation, such as satay sauce or green Thai curry. The ambiance also comes under scrutiny, with the atmosphere described as cold and uninviting, and music volume levels have reportedly detracted from the dining experience. For business clientele, the practicality of sharing plates has been highlighted as an oversight, with cumbersome and heavy plates complicating the sharing process. Additionally, the accuracy of service, though often praised, has its pitfalls—with instances of wrong drinks being served and takeaways missing ordered items.
Yes, Mango Tree caters to various dietary needs, including severe nut allergies, and offers set menus that can accommodate these requirements.
The restaurant's ambiance is enhanced by its decor, but there have been instances where the music level was considered too loud by some guests. However, Mango Tree staff have been responsive to requests for lowering the volume.
While Mango Tree offers a dining experience that many find suitable for personal visits, the logistics of sharing plates for large business lunches may not be ideal due to the size and weight of the plates and the impracticality for larger groups without rotating tables.
An innovative take on classic, regional Thai dishes in large, contemporary dining room.
